Client Specialist

RENA ROCHESTER

rena.rochester@ymail 973-***-****

SUMMARY OF QUALIFICATIONS

A results-oriented and self-motivated professional with extensive dispatch and customer service experience. Detailed oriented with exceptional communication and organizational skills. Reputation for flexible attitude, enthusiasm, the ability to multi-task and follow-through while maintaining confidentiality and professionalism.

PROFESSIONAL EXPERIENCE

2/18 – 9/21 Jaguar Land Rover Mahwah, NJ

Client Specialist

Build and maintain rapport with clients acting as a post sales point of contact

Liaison for clients documenting incoming inquiries, orders, complaints, billing and cancellations.

Proactively support customers and resolve customer concerns

Maintain knowledge of new products within the industry

Reimburse rental and Lease payments

Process checks and good will vouchers

10/15 - 01/18 AST Fund Solutions- Lyndhurst, NJ

Customer Service Representative

Communicate with customers via phone, email and chat

Understand customer's needs and resolve issues through effective solutions

Contact shareholders in regards to upcoming shareholders meetings, tally and proxy votes

Assist customers navigating website and placing orders

Provide knowledgeable answers to questions about products, pricing and availability

06/10- 10/15 Volt Placement Services- Maywood, NJ

Dispatcher

Assign, plan, and dispatch drivers/contractors for daily deliveries and appliance installations

Manage daily pickup and delivery schedules based on customer needs

Update shipment tracking and maintain data integrity

Maintain delivery database and successfully close department logs daily

Receive and proofread documentation and process Certificates of Insurance

Oversee contractor performance to ensure customer satisfaction and on-time delivery

Ensure all deliveries are completed to the customer’s satisfaction and manage complaints

09/06 – 11/09 Home Delivery- Maywood, NJ

Dispatch Supervisor

Train, coordinate and supervise activities of drivers

Monitor service calls to observe driver’s demeanor, technical accuracy, and conformity to company policies

Prepare work schedules and dispatch drivers to ensure efficient delivery and installation of appliances

Notify drivers of assignments and assign replacement crews when required

Schedule orders according to urgency

Manage service orders and telephone complaints for customers

Maintain statistical data, service requests and incoming client inquiries

Review customer complaints and determine adjustments and/or recommendations for exchanges, refunds or credits

Review work orders or complaints and record type and scope of service or modifications to be performed

Compute costs and percentage of work completed and correct inaccuracies

COMPUTER SKILLS

Microsoft Office Suite MS Outlook MS Word MS Excel Internet Savvy

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