Desiree Robertson

Memphis, TN 901-***-**** adpym2@r.postjobfree.com

Interdisciplinary media major with diverse skills and in -depth knowledge in journalism, film and writing. Developed editing and writing skills through practice and experiences. Optimistic to grow and willing to showcase my creativity and visions which will achieve lasting success.

Skills

Creativity

Editing

Interpersonal

Time Management

Microsoft Office Suite

Adaptability

Screenwriting Software

Leadership

Fiction and Nonfiction Writing

Education

Bachelor of Science in Media & Entertainment May 2021

Middle Tennessee State University Murfreesboro, TN

Minor in Video and Film

Relevant course work

Storytelling

Advanced Reporting

Podcasting and Audio Journalism

Video Production

Postproduction

Screenwriting

Experience

Help Desk Representative August 2019– May 2021

College of Media & Entertainment, MTSU Murfreesboro, TN

Conducted different coordinators with daily tasks and performed clerical work

Assembled and arranged counselor meetings via teams for staff and students

Organized and managed student files, processed graduation forms and transferred records in Microsoft programs

Implemented student needs such as give access to assigned rooms and answer their inquiries

Increased retention by being active and present to solve issues

Customer Service Representative June 2016 – July 2019

SMX Memphis, TN

Assisted customers with placement of orders, exchanges, and refunds

Answered inquires via phone, email and informed customers about products and service

Planned and organized for incoming and outgoing shipments

Reviewed and audit inventory to document any missing and damaged items

Resolved customer complaints with alternatives to reach solutions

Cashier May 2015 – May 2016

Krystal’s Memphis, TN

Executed strong communication skills and hospitality in a fast-paced environment

Suggested sales to customers, record orders into POS system and process transactions

Showed teamwork skills by assisting coworkers with duties and kept a clean station

Maintained kitchen and dining area cleaned such as cleaning tables and register station, mopping and emptying trash

Accomplished highest time on drive thru and best salesperson on the team

Campus and Community Involvements

Brother, Alpha Kappa Psi Professional Business Fraternity Inc. November 2020 – Present

Volunteer, Greenhouse Ministries October 2020

Treasurer, Association of Black Journalist August 2019 – May 2021

Member, Black Student Union August 2018 – May 2019

Contact this candidate