Admin adminstrative

f

a

E[

/

[

[

//

EDUCATION

B.A. International Studies and Diplomacy

University of Benin, Ugbowo

Jan 2015 - Dec 2019

FLORENCE EBI AJEFU

Palace Road, Onigbongbo, Maryland, Lagos.

****************@*****.***

+234**********

PROFESSIONAL SUMMARY

Recent graduate with a great understanding of customer service and secretarial duties, having successfully served across Logistics, Facility Management, Audit, and Urban development teams. I have acquired relevant competence in time management, multitask organization, and administrative support. Customer satisfaction drives professionalism and performance from me. I look forward to joining your team. SKILLS & COMPETENCIES

• Cargo Sales & Payments Supervision

• Customer Service & Relationship Management

• After-sales Complaint Resolution

• Excellent Oral & Written Communication

• Analytical Thinking for Problem Solving

• Report Writing & Clerical Support

• Basic Knowledge of Cargo & Logistics Tasks

• Basic Knowledge of Facility Management Tasks

• Basic Knowledge of Regional Planning Tasks

• Microsoft Word, Excel, PowerPoint

REFERENCES

Available on the request.

RESEARCH EXPERIENCE

Intergroup Relations Between Idoma and Tiv in Pre-colonial Times Dec 2019

• Consulted over 30 scholarly articles, journals, history books to investigate the intergroup marriage, political, social, trade ties between the two tribes in the pre-colonial era.

• Travelled to Benue to interview indigenes born not later than 1960, including traditional chiefs and compared testimonies.

• Results showed strong pre-colonial relations.

WORK EXPERIENCE

Customer Care Administrator

EHI Multi System Nigeria Limited, Lagos (NYSC PPA) Jan 2021 - Present

• Supervise and document daily bale (cargo) sales to existing and new customers to ease the purchase and collection process.

• Ensure payments are made to the right channels and receipts issued for verification purposes.

• Manage after-sales service support to address customer’s queries and promptly resolve to restore confidence in the firm’s services. Secretary

SOACA Consultant, Lagos

Jan 2012 - Feb 2013

• Effectively documented activities on-site assessments, land use statistics, zoning permits, and other regional planning exercises. Secretary (Industrial Training)

Heist Resources, Lagos

Nov 2018 - Feb 2019

• Handled correspondence to facilitate communication between clients and the Facility Manager.

• Drafted agendas for meetings, recorded minutes and prepared key points summary for the perusal of all staff post-meetings.

• Provided daily clerical support to staff as may be required to maximize operations.

Secretary

Audley Consultant, Lagos

Oct 2013 - Sep 2014

• Proofread and maintained accurate record filing on

• Drafted professional letters, presentations, and emails for Senior Management to support business objectives.

• Delivered staff support duties to promote operational excellence. CERTIFICATE

Training on Knitting

Sir Joe Sweaters & Wears

Jan 2020 – Nov 2020

KEY COURSES

• Advance Bargaining and Conflict Resolution

• Modern Diplomatic Practice

• International Law

• International Relations

• Strategic Studies

Contact this candidate