Facilities Project Bakersfield
Resume:
NIKKI
MARTIN
**************@*****.***
http://linkedin.com/in/nikki-
martin-7a986319
San Diego, CA 92101
PROFESSIONAL SUMMARY
Agile People Leader with 10 plus
years of sales and leadership
experience. Managed territories
with up to 150 locations and teams
of up to 50 members. Strong ability
to use performance data and create
strategic behaviors to drive Key
Performance Indicators. A true
Servant Leader with a passion for
People Development. Always willing
to lead from the front.
SKILLS
o Leadership
o Sales Performance
Management
o Business Planning
o Store Operations
o Product Knowledge
o Employee Retention
o Performance Appraisals
o Inventory Control
o Scheduling
o Project/Program
Management
o Operations Management
o Coaching, Mentoring &
Training
o Customer Service
o Profit & Growth Strategies
o Cost Reduction/Control
o Problem Resolution/Decision
Making
o Create Training Strategy
EXPERIENCE
T MOBILE - Retail Store Manager
San Diego, CA • 09/2012 - Current
o Manage all scheduling and operational needs including: Hire, train, mentor, develop teams, staff adjustments as needed per headcount/cost analysis.
o Conduct phone screens, in person interviews and participate in the selection process for new hires.
o Manage the new hire training process to ensure newly hired team members successfully complete required training.
o Provided each customer gets an unforgettable experience and a custom-fit solution to their wireless needs.
o Support teams in living the value of positive customers relationships, making expert recommendations, and help onboard customers with great care.
o Drove sales performance to exceed sales goals to an average of 120%
o Observe, Encourage, Inspire, Coach team members. o Business account lead generation and management via Salesforce o Monthly SYNC conversations to recognize performance, level set areas of opportunity, provide additional coaching. o Host monthly store meetings to celebrate wins, sharpen skills, and ensure alignment around company initiatives and objectives. o Stay current on technology portfolio, Mobile Devices, IOT, and Mobile Internet solutions.
o Participant in all DE&I Chapters to stay knowledgeable of events and new tactics to support Diversity and Inclusion. o Following merchandising planning standards to ensure optimal buying experience and maximize shopper traffic and increase conversion.
o Facilities project management.
o Asset protection, cash and inventory management. AMERICAN GREETINGS – District Sales and Operations Manager Bakersfield/Central Valley, CA • 2011-2012
o Be the face of the American Greetings brand in territory, build strong relationships with the management and store personnel to drive sales performance.
o Call on up to 150 accounts within assigned territory as per established call frequencies.
o Oversaw up to 50 Merchandisers and Leads in the territory. o Recruit, hire, train merchandisers.
o Drive the annual territory sales forecast, service model goals and key metrics as well as managing expense, merchandiser and credit budgets and reducing bad debt.
o Developed/delivered training program to increase productivity and sales
o Effectively execute and maintain regular observation schedules with merchandisers to ensure displays are set up and maintained to corporate standards.
o Coordinate set-ups for new accounts and revisions. EDUCATION
UNIVERSITY OF PHOENIX
Bakersfield, CA • 2006
Bachelor of Science: Business
Management
RADIO SHACK - District Sales Manager
California/Nevada • 2009 – 2010
o Create and maintained visit schedule for up to 75 franchise locations in assigned area in CA and NV- 80% travel including overnight.
o Responsible for company vehicle, fuel card and company credit card maintenance.
o Build trust and rapport with owner/principles/managers to ensure a welcomed partnership in the execution of brand excellence and franchise success
o Asset protection and debt reduction strategy management with owners/managers.
o Brand standard management according to franchise contract requirements regarding branding, policies, procedures. o P&L responsibility
o Cross-functional collaboration with Operations and Legal teams to support brand excellence.
o Franchise profit health and bad debt reduction/markdown compliance and inventory management.
o Marketing and merchandising support for franchise locations to increase customer experience, ease of shopping and increase IPT and DPT.
o Franchise audits according to franchise contract and brand excellence expectations.
ATT MOBILITY - Sales, Assistant Manager, Store Manager Bakersfield, CA • 2003 - 2008
.
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