Customer Service Human Resource

SERITA A. DOKU

Sachse, TX *****

linkedin.com/in/serita-doku

**********@*****.*** 469-***-****

EDUCATION

Collin County Community College Plano, TX

Associates of Science August 2019 - May 2021

University of Houston Houston,TX

Bachelors (Human Resource Development) August 2021 - May 2023 EXPERIENCE

Mardel Chrisrian and Education Garland, TX

Customer Service Rep May 2020 - December 2020

● Consulted with over 50 vendors regarding back order availability, future inventory, and special orders.

● Trained over 10 new staff throughout employment providing mentoring and guidance.

● Maintained flow of customer calls to avoid wait times over 5 minutes. Ross Stores Inc. Wylie, TX

Sales Associate October 2019 – March 2020

● Managed transactions by processing payments with cash,checks, debit, and credit cards.

● Enhanced sales through the engagement of customers, suggestive selling, and sharing product knowledge.

● Assisted with inventory, including receiving and stocking merchandise. LEADERSHIP EXPERIENCE

Collin College African Student Union

Communities Chair

● Organized over 5 student engagement events

● Managed social media/ networking events for the club.

● Mentored new members in gaining leadership opportunities. Collin College Business Club

Communities Chair

● Builds a consensus through input and participation.

● Set high expectations and was the voice for New Participants.

● Created strong emotional bonds with members to create harmony. SKILLS

Microsoft Office Suite ( Word, Excel, Powerpoint, Access, Outlook), Training & Developmental skills, Active listener, Strong interpersonal skills, Organizational Skills, Creative Problem Solving, Upselling Products and Services

ADDITIONAL INFORMATION

Volunteer Service: Plano Boys and Girls Club, Houston Food Bank; University of Houston Homecoming.

Certification: Collin College Human Resource Management (PHRM) Honors: Collin College Dean's list program - Selected for high performing students Interests: Travel, music, cooking, fashion, and fitness

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