DEEPIKA SHARMA

Mobile: +91-788*******/+91-798******* Email: adpydd@r.postjobfree.com

LinkedIn URL: https://www.linkedin.com/in/deepika-sharma-a70207164/?originalSubdomain=in

PROFILE SUMMARY

IT Professional with over five years of Salesforce Testing experience in Sales, Service and Marketing cloud across IT and Telecom domains

Expertise in Manual Testing, Functional Testing, Regression Testing, UAT testing, Production testing and System Integration Testing & Automation Testing with tool Tosca, End to End Testing with TOSCA as well as Salesforce E2E testing.

Hands-on experience in Test planning, Test designing, Test Execution, Test Closure and Defect triaging activities.

Diligent in identifying, documenting & tracking the Defects; potential improvements identified during testing

Strong acumen in working with databases and writing SQL, SOQL and SOSL queries for test data preparation and test validation

Proven skills in validation and workflow rules and defined related actions - tasks, field update, email alert, time triggered tasks, to implement business logics

Deft at Salesforce E2E testing, configuration of product in CPQ, SigmaOM, Service Now, Role based testing in Salesforce, Sales cloud and Service cloud

Expertise in testing Renewals, Recurring Contracts, Opportunity Assignment rules, Auto close of Actions, Action Owner Assignments, Email Validations etc.

Hands on Experience on SAP and Salesforce integration such as Order Creation/Updation in SAP and syncing with Salesforce.

Expertise in giving innovative Demos to Stakeholders and PO.

Expertise in carrying out effective interaction with different Integration Teams Offshore and Onsite

Experience working in Agile/Waterfall environment with strong knowledge in Testing Tools and Frameworks like TestRail, HP-ALM, Bugzilla, Jira, Postman, Splunk, Jenkin

Proficiency API testing with Postman and in Splunk dashboard development.

Comprehensive experience in Test Environment Setup and Automation Suites Development and utilization of automation tools such as TOSCA; expertise in salesforce testing, sales cloud, service cloud and salesforce admin

TESTING ACUMEN

Salesforce Testing Salesforce Scenario Based Testing Salesforce E2E testing CRM Application Testing Web Based Testing GUI Testing Functional Testing Regression Testing Production Testing System Integration Testing UAT Mainframe Testing

AREAS OF EXPERTISE

Salesforce Manual testing Functional testing Regression testing UAT testing Prod validation Test Data creation Solution Demos XML Based Validations Logs Based Validation Defect Logging Defect Report Preparation Defect Triaging Test Plan Creation Agile Methodology Test Scenario Test Cases Test Plan Test Execution Report Defect Report

TECHNICAL SKILL

Software testing XML Validation Tosca SQL

EDUCATION

Master of Technology - CSE- Database, Lovely Professional University, Punjab, India – 2015

Bachelor of Technology - (CSE) - Punjab Technical University, Jalandhar, India - 2013

CERTIFICATIONS:

Tosca AS1 and AS2 Certificate

Splunk fundamentals Certifications

ACHIEVEMENTS:

Received the Appreciations from the Client, Team and Manger for the work

Got "Pillar of the month" for best performance in QE&A for April 2018, June 2019

Got Role model Award in current organization

Got Appreciations for Demos from Stakeholders and Product Owner

WORK EXPERIENCE

Organization

Designation/Role

Duration

Autodesk

Senior Quality Analyst Salesforce Tester

Mar 2021 - Present

Cognizant Technology Solutions

Test Analyst Software Tester

Feb 2016 – March 2021

Roles and Responsibilities:

Working as salesforce tester as an individual contributor on Sales cloud

Working in Agile environment

Steering all testing activities including planning, test designing, test execution, defect’s reporting, retesting, demos to stakeholders, test closure

Utilizing Jira as test management tool

Preparing Wikis with testing details like scenarios, queries used, test data.

Developing test data for test execution

Using SOQL and SOSL for querying data, showing test results

Testing multiple area in Salesforce handling customer renewals, customer lifecycle map, recurring opportunity, sales opportunity, accounts, contacts, data scrubbing, logo branding change, email template testing, visualforce page testing and configuration, using batch jobs to test

Title

TELSTRA

Description

It’s a telecom project which having multiple application, requested by client to improve and enhance the performance of applications to increase their business

Duration

Jun 2016 – Aug 2018

Deliverable

Responsible as a POC for four applications, steering all test activities for the same

Steered test planning, test Scenarios, test cases, walkthrough, attending workshop calls, test execution, validations, defect triage, XML based validation, GUI validation

Managed order trigger and order progression

Automated CRM application with Tosca tool

Conducted API testing with Postman

Followed up and communicating with the team for executing various test cases

Prepared the test execution report and defect report at the end of the day for higher management’s perusal

Ensured optimum utilization the HP-ALM tool knowledge and leading all test activities like test scenario, test cases, test execution, Defect management, Test Execution Report through HP- ALM itself

Led daily test execution calls with other teams and onsite persons and IRMs

Offered Knowledge Transition of my application to New Joiners or Team members also according to project requirement

Active engagement across other project activities like drafting weekend roaster and managing monthly allowance tracker

Carried out execution with the help of QC/ALM and generating the report

Developed and tracked the defects using defect reporting tool JIRA

Utilized Tosca for automating scripts in accordance with project requirement

Engaged as Splunk dashboard developer by using SPL language, HTML and CSS

Title

Inmarsat

Description

Aug2018-June 2020

Duration

It’s a UK SATTELITE telecom project which having multiple application, requested by client to improve and enhance the performance of applications to increase their business

Deliverable

Engaged as E2E Salesforce Tester

Conducted order trigger, order configuration and progressing in downstream

Validated XML,DB,SFD,CPQ testing, Service Now, OM

Carried out scenario based testing along with modifications, suspension, resumption, upgrade/downgrade etc.

Followed up with onshore people

Raised defect, retest and joined defect triage as well as preparing defect reports preparation

Conducted test designing high level test cases and test scenarios

Managed work with Jira, SFDC, mongo DB and several testing tools

Handled work on order trigger till order progression in all downstreams and made it complete E2E, along with validation to E2E

Conducted role based testing in Salesforce

Requirement basis engagement in sales cloud, knowledge on service cloud within salesforce

Title

Telstra-Davinci

Description

July 2020 onwards

Duration

It’s a new program launched to convert legacy service to Digital service via salesforce. Earlier it is handling through CRM application now moved to salesforce platform

Deliverable

Carried out work as a E2E Salesforce Tester.for Fixed service provided by Telstra

Conducted order trigger, progressing in downstream and validation orders based on scenarios

Performed API testing with postman

Developed test case, test scenarios, test data and triaging defect

Carried out retesting, regression testing and sanity testing

Utilized TestRail tool for test management activities like test cases, defects, reporting

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