Debt Collector Customer Service
Resume:
Tiana Hampton
Debt Collector/ Customer Service
Representative
Las Vegas, NV 89115
***********@*****.***
SKILLS
Dedicated Call center
representative with active listening and problem solving expertise providing customer support in high call volume
environments. Exceptional computer aptitude and telephone etiquette. EXPERIENCE
Quantum Collections, Las Vegas, NV - Collector
October 2016 - PRESENT
● Negotiated payment arrangements.
● Prepared legal binding contracts for debtors on payment plans.
● Gathered and prepared necessary documents for garnishments & liens.
PRA, Las Vegas, NV - Collector
April 2013 - June 2016
● Addressed and resolved customer product complaints.
● Effectively managed high volume of inbound and outbound calls.
● Collected on past due accounts.
Clark County Collections, Las Vegas, NV - Supervisor of Collections January 2005 - December 2012
● Mastery of customer service management systems and data base.
● Supervised and oversaw a team of 15 call center employees.
● Notarized documents.
EDUCATION
Sacramento City College, 1999 Sacramento, CA
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