Business Admin. Degree Coach and Develope Teams All aspects of running
Resume:
Darla Lehnert
Service & Engagement Leader @ Target
Edgewater, MD 21037
*************@*****.***
To create a lucrative income by providing my talents and services to your company, acquired throughout my professional and educational experience.
Authorized to work in the US for any employer
Work Experience
Leader: Service and Engagement
Target Store 2271 - Annapolis, MD
October 2019 to May 2021
To coach and develop guest advocates, cart attendants and assist with cash office. Create schedules and daily grids. Using metrics to drive sales. Increased NPS scores from low 50s to 90"s or 100s. Store increase in sales in the year of my presence from 53 million to aprox 70 million. Proficient in Attention to Detail. General Manager
Bruster's Real Ice Cream - Annapolis, MD
August 2018 to September 2019
Managed all aspects of the business. Payroll, hiring, terminations, store order, deliveries, inventory, ice cream making, recipe interpretation, training, maintain clean and safe working environment.
• Managed a team of 12 employees
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve team efficiency Cashier
Eastport Liquors - Annapolis, MD
February 2014 to August 2018
Cash handling, customer service
Sales Representative
Gold Coast Salads - Naples, FL
February 2012 to January 2014
• Maintained Highest Sales record of all salespersons on the East Coast.
• Monitored Shipments of products.
• Coordinated a clean working environment.
• Operated office equipment, computers, fax, copiers and telephone. Persinal Assistant Tim Edwards Hague Water Systems HAGUE QUALITY WATER - Annapolis, MD
2013 to 2014
Obtained State Well Water Testing License through Dept. of Environment Dec 2103 expires Dec 2016.
• Contacted Builders and requested positions on Bid List for specific jobs.
• Assist with office administration and all driving needs.
• Used Quickbooks to log invoices and payments.
Environmental Science Teacher
Chesapeake Children's Museum - Annapolis, MD
2010 to 2012
* Completed and implemented lesson plans for students.
* Developed contacts with Annual Financial Donors and Backers.
* Worked with local organizations to save the Chesapeake Bay Watershed.
* Promote the success in the individual child.
Education
Associate in Arts (AA) in Business Administration
Strayer University - Washington, DC
February 2015 to May 2017
2 yrs in General Studies and in Elementary Education Anne Arundel Community College - Arnold, MD
January 1995 to June 2010
Diploma in Marine Biology, Oceanography, Geology, Botany, Early Childhood Edu.
Southern Senior High School - Harwood, MD
September 1990 to May 1994
Skills
• Personal Assistant Experience (1 year)
• Classroom Management (4 years)
• Teaching (4 years)
• Mentoring (3 years)
• Writing Skills (10+ years)
• Presentation Skills (5 years)
• Research (10+ years)
• Human Resources (5 years)
• Tutoring (10+ years)
• Administrative Experience (5 years)
• Math (10+ years)
• Curriculum Development (4 years)
• Public Speaking (3 years)
• Payroll (10+ years)
• Childcare (10+ years)
• Budgeting (10+ years)
• Data Analysis (5 years)
• Typing (10+ years)
• Microsoft Excel (1 year)
• Word processing (10+ years)
• Guest services (10+ years)
• Microsoft Word (10+ years)
• Leadership (10+ years)
• Interviewing (5 years)
• Merchandising (5 years)
• Organizational Skills (10+ years)
• Microsoft Outlook (10+ years)
• Cash handling (10+ years)
• Customer service (10+ years)
• POS
• Microsoft Office (10+ years)
• Strategic Planning (3 years)
• Laboratory Experience (1 year)
• Management (10+ years)
• Special Education (4 years)
• English (10+ years)
• Sales (10+ years)
• Recruiting
• Microsoft Powerpoint (3 years)
• Retail sales
• Advocting for Persons with Disabilities, Inclusion Programs (10+ years)
• Employment & labor law (10+ years)
• Supervising experience (10+ years)
• Proofreading (10+ years)
• Accounts receivable (5 years)
• QuickBooks (3 years)
• Case management (2 years)
• Project Management (5 years)
• Social media marketing (1 year)
• Front desk (5 years)
• Event Planning (5 years)
• Human resources management (5 years)
• Hotel experience (3 years)
Awards
House of Delegates Scholarship
May 1994
Letter of Appreciation
August 2018
Awarded by Mayor Gavin Buckley a Letter of Appreciation on behalf of the residents of the City of Annapolis, stating," I would like to express sincerest Appreciation for your contributions to the community for coordinating, contributing and volunteering for the second annual One Annapolis End of School Celebration." 2019
Certifications and Licenses
Licensed Water Tester by Dept. Of Environment
January 2013 to January 2016
Licensed to test wells and all water sources for contaminants such as lead, ecoli etc. Private homes as well as commercial and public water sources. Contracted by DHS of Washington DC to test all DC Schools water sources for lead.
Assessments
Attention to detail — Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Highly Proficient
May 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Scheduling — Highly Proficient
May 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
General manager (hospitality) — Proficient
June 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Advanced attention to detail — Proficient
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Microsoft Office Validated, Human Resources, Tactful with Professionals and Non-Professionals at all levels, Ability to maintain poise and composure under any circumstances, Creative spunk, Thrives in multi-tasking time is of the essence situations, Composition of Privacy Sensitive Documents.
ADDRESS: 530 Highland Dr. Edgewater MD 21037
EMAIL:
*************@*****.***
PHONE: 410-***-****
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