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Customer Service Claims Specialist

Irving, TX
January 17, 2022

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Ryanne Cornell

Qualified Customer Service Representative with 5+ years in fast-paced customer service and call center environments. Personable and professional under pressure. 3+ years working from home, aiming to parlay my proven customer service background and communication skills to effectively fulfilling the requirements of the assistant customer service manager position.

560 bu alo creek Desoto TX 75115 410-***-**** WORK EXPERIENCE

Legends Salon — Receptionist

Walmart — Customer Service Manager

All Web Leads — Insurance Agent

Kiddie Academy — Assistant Teacher

Easy Rest Beds — telemarketer

01/2015 to 07/2016, Dallas Tx

greeting customers, answering inquiries, referring to salon services, making appointments, preparing customers for services, handling correspondence, and keeping the reception area clean and organized. 07/2016 to 11/2016, Pflugerville, TX

provides change for cashiers, prepares cash registers and performs register audits. When customers have a concern regarding the price of an item or an advertisement, addresses their concern according to Wal-Mart's policies. approve bank cards or checks, address any register shortage concerns and train employees. Additionally, she sets an example for other employees by practicing proper safety protocol, such as proper lifting techniques and removal of spills and debris from register areas.

11/2016 to 01/2018, Austin, Tx

Managing all phases of insurance such as home, health, auto, and life. Engaged in need to determine speci c details on prospective clients nancial and investment statues health concerns and objectives. Utilize sales closing skills to make sales.

01/2018 to 06/2018, Austin TX

Engage children in activities and play that stimulates their development. Appropriately always supervise children while keeping them safe, assist children with activities of daily life (diapering/restroom use, feeding, dressing). Approach parents daily and speak with them about their children. Help facilitate daily activities that are developmentally appropriate for preschoolers. Creating and maintaining an environment that is clean, organized, and safe for all children. Establish a professional level of rapport with each family in order to provide quality care and friendly service. Assist the Lead Teacher in implementing curriculum and planning daily activities that are developmentally appropriate for young children. 06/2018 to 12/2019, Tampa, FL

Washington State Unemployment — Claims Specialist


Southern New Hampshire — Psycology

Hendrickson High School

Selling products and services using solid arguments to prospective customers, performing cost-bene t analyses of existing and potential customers, Maintaining positive business relationships to ensure future sales. Generate appointments while engaging in door to door canvassing Attend company meetings as required, always have a positive attitude and the ability to learn Provide the proper feedback to the Canvassing manager in a timely fashion. Understand, educate and inform customers about all the bene ts of solar. Accurately keep records on house to house information 01/2020 to 08/2020, Washington, Dc

Contact clients to review unemployment cases, documenting conversations. Load and handle incoming emails. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case.

09/2018 to 06/Present

06/2016 to 07/2017

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