Sharonda Hart

Customer Service Representative

Lancaster, CA 93535

adpyar@r.postjobfree.com

1-870-***-****

Authorized to work in the US for any employer

Work Experience

Security Officer

Phillips Community College of the University of Arkansas - Helena, AR June 2009 to July 2021

I was recently employed @ Phillips Community College of U of A as a Security Officer. I ended my employment there in June of 2021 as a result of relocating to help take care of my elderly grandmother. I initially started there as a Fitness Tech and later decided to transition over into another department. I absolutely loved my job there because I love working and being proactive. Some of my job duties entails the following: Ensuring the security, safety,, and well-being of all personnel, visitors, and the entire premises. I was also proactive in contributing to team effort by accomplishing related results as needed, and most importantly, providing excellent customer service, just to name a few. My motto is... Always treat people the way you want to be treated. It doesn't cost a thing to be nice and courteous!

• Effectively monitored security during 8-10 hour shifts

• Followed PCU standard duties and procedures

• Monitored all points of entry and access points

• Responsible for locking down bldgs. during end of workday & unlocking when necessary Therapeutic Foster Parent

Mid-South Health Systems - West Memphis, AR

July 2010 to September 2019

I was a Therapeutic Foster Parent for 9+ years. I was very instrumental in providing a very safe, nourishing and comfortable environment for foster children who were unfairly neglected and abused by loved one. I loved working with children and giving them the unprecedented love, affection, and care they weren't initially use to. I was professionally trained to provide exceptional care for complex, traumatized, and abused children with severe mental, emotional, and behavioral health needs. I am also CPR/First Aid certified, as well as, maintaining my annual certification in TACT(which is a therapeutic crisis intervention program designed to teach staff how to help children and youth learn constructive ways to handle crisis and regulate stressful feelings.

Wal-Mart Support/ Department Manager and Customer Service Representative Wal-Mart Inc - West Helena, AR

March 2000 to October 2010

I was Department head for many years at Wal-mart until I decided to change positions to better assist my family needs. I offered excellent customer service skills and was very productive in managing the floor, ordering merchandise, and keeping shelves stocked. I was also very instrumental in fostering a positive work environment by leading by example, growing department sales and meeting performance goals, and ensuring that fellow associates worked diligently and efficiently in assisting the needs of the customer.

Education

Associate in Associate of Applied Science

Phillips Community College of the University of Arkansas - Helena, AR August 2013 to May 2015

Associate in Behavioral Health

University of Arkansas @ Fort Smith - Fort Smith, AR August 2015

Skills

• Customer Service

• Skilled as a trained security guard for 9+ years (9 years)

• Cash Handling Expertise (6 years)

• Stocking Experience (10+ years)

• Typing 30-40 WPM (6 years)

• Organizational Skills (10+ years)

• Behavioral Health (8 years)

• Case Management

• Crisis Intervention (7 years)

• Experience with Children (10+ years)

• Group Therapy (9 years)

• Individual / Group Counseling

• Crisis Management (9 years)

• Medication Administration (10+ years)

• Behavioral Therapy (9 years)

• Mental Health Counseling

• Conflict Management (9 years)

• Child & Family Counseling

• Applied Behavior Analysis (9 years)

• Addiction Counseling

• Social Work

• Cognitive Behavioral Therapy

• Behavior Management

• Security

• Administrative Experience

• Management

• Tutoring

• Meeting Facilitation

• Child Protective Services

• Presentation Skills

• Research

• Teaching

Certifications and Licenses

First Aid Certification

February 2020 to Present

It was requirement with my previous job that I renewed my certification in CPR and First Aid annually.

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