MICHAEL CAMPBELL

Manassas, VA *****

adpyap@r.postjobfree.com

+1-571-***-****

Authorized to work in the US for any employer

Work Experience

Call Center Agent

STARTEK

May 2021 to September 2021

Sailing Instructor

Northern Virginia Sailing School - Woodbridge, VA

April 2018 to January 2021

Experienced Sailing Instructor successful running courses from beginner to advanced level safely and effectively. Hands-on and encouraging teacher with 3 years of related experience. Dedicated to comprehensive student understanding of sailing processes. Education

High school diploma

Seton Homeschool - Manassas, VA

April 2005 to June 2019

Skills

• Teaching

• Writing Skills

• Customer service

• Telecommunication

• Typing

• Salesforce

• Live chat

• Data entry

• Windows

• Computer skills

• Technical support

• Dispatching

• Sales

Languages

• English - Expert

Certifications and Licenses

ASA 101

March 2019 to Present

Assessments

Sales fit — Familiar

May 2021

Measures the traits that are important for success in sales positions Full results: Familiar

Sales skills — Proficient

May 2021

Influencing and negotiating with customers

Full results: Proficient

Verbal communication — Highly Proficient

November 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Management & leadership skills: Impact & influence — Familiar November 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Customer service — Highly Proficient

November 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Spreadsheets with Microsoft Excel — Familiar

November 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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