Tesda Front Desk
Resume:
ANGELICA WRIGHT
Richmond, Texas ***** 832-***-**** ********.******@***.***
Professional Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Highly skilled and enthusiastic professional with more than 7 years of experience managing operations in patient-centric offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Policies and procedures
Strategic planning
Staff Management
Financial Management
Verbal and written communication
Coaching and mentoring
Prioritization and Time Management
Research and Data Analysis
Data Entry and Database Software
Scheduling and Calendar Management
Administrative Support
Work History
Front Desk Specialist-Trainee 09/2021 to Current
Baylor College Of Medicine – Houston, TX
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs. Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Collected room deposits, fees and payments.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Welcomed each new arrival pleasantly and confirmed reservations and identification. Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
Assistant Store Manager 09/2014 to Current
Mac Pizza Management – College Station, TX
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Maintained positive customer relationships by responding quickly to customer service inquiries. Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Approved regular payroll submissions for employees. Met or surpassed business targets regularly through employee engagement and forward- thinking planning.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Reviewed sales and gross profit reports to determine options for increasing market growth. Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Analyzed and interpreted store trends to facilitate planning. Walked through store areas every 1week to identify and proactively resolve issues negatively impacting operations.
Guest Advocate 05/2020 to 11/2020
Target – Pearland, TX
Trained new personnel regarding company operations, policies and services. Optimized customer support by establishing collaborative service environment. Promoted available products and services to customers during service, account management and order calls.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Operated POS system to itemize and complete average of 50 customer purchases. Customer Service Personnel 07/2020 to 09/2020
Ttec (TeleTech) - HealthCare Solutions – Houston, TX Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided information regarding charge accounts and loyalty programs. Cultivated customer loyalty, promoted repeat customers and improved sales. Regularly exceeded daily sales and product add-on quotas. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Leveraged sales expertise to promote products and capitalized on upsell opportunities. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Front Desk Receptionist 11/2018 to 11/2019
Homewood Suites Hotel – Sugar Land, TX
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Updated customer accounts with add-on room charges, minibar use and room service bills. Confirmed relevant guest information and payment methods to prevent fraud. Used internal software to process reservations, check-ins and check-outs. Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Kept accounts in balance and ran daily reports to verify totals. Monitored office supplies by checking inventory and placing orders. Explained details regarding property to acclimate patrons to resort environment. Prepared weekly employee work schedules for team members. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Teller Associate 09/2014 to 08/2016
IBC Bank – Sugar Land, TX
Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Educated customers on use of banking website and mobile apps. Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Answered telephone inquiries on checking and savings accounts, loans and lines of credit. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Identified sales opportunities and referred customers to branch partners in financial services. Processed customer transactions promptly, minimizing wait times. Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Established rapport with new clients to increase satisfaction and loyalty. Calculated fees due, interest and change for customer transactions. Handled various accounting transactions.
Chef Assistant 05/2013 to 07/2014
Constellation – Sugar Land, TX
Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
Limited portion sizes and used garnishes to control food costs. Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
Used variety of kitchen tools and appliances to prepare ingredients and meals. Implemented successful cross-marketing strategies such as food and wine pairings. Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor of Science: Health Management And Clinical Assistance 05/2021 American InterContinental University - Schaumburg, IL Dean's List 1st semester,2 nd semester 2018-2019
Presidents List Awardee 3rd semester 2019-2020
Professional development completed in Healthcare Management Vocational: Hotel Restaurant Management 04/2010
Cristo Rey Institute For Carrer Development - Philippines Professional development completed in NCI thru NCIII High School Diploma 04/2007
University of Batangas - Philippines
Member of TAU GAMA Sigma
Elected to President for TAU GAMA Sigma and in 2004-2007. Received TESDA Scholarship Vocational College Grant 2007-2010. Member of Honor List from 2004-2006.
Languages
Tagalog
Full Professional
English
Professional Working
References
Oscar Mejia (General Manager )
*******@********.***
Craig Hopson (District Manager)
*******@********.***
Jay Lanquel Lewis (Supervisor, Patient Support Services) ***.*****@***.***
Contact this candidate