Naval Base Customer Service

DICKSON TEINOR LOKKO

C/O Michael Otoo, P. O. Box 2812, Tema

Mob: +233 024-*******

Email:**************@*****.***

PROFESSIONAL SUMMARY

A systematic and result –driven professional with over seven 7+years of experience, Expertise in Human Resource management. A strong background that encompasses diverse aspects of customer service, operation and customer relations in fast paced corporate environments. My career mission is to be a Managing Partner / Administrative Manager or Director.

CAREER SUMMARY

To facilitate the engagement and provision of high quality administrative services through effective work planning, performance management, leadership and development. Able to apply best practices in organizational setting and to bring development within and outside. A consistently high level of performance in positions that have required superior analytical and organization skills with keen ability to maintain a clear perspective of goals to be accomplished.

PROFESSIONAL EXPERIENCE

MINISTRY OF DEFENCE (GHANA NAVY), Tema, July, 2013 – Sept, 2020

Administrator with experience on the following:

Coordinate training and development programmes to ensure that employees identified training and development needs within the stipulated period.

Worked on employee’s documents and assisted the CEO/ CAPO in the day-to-day operations, occasionally, I acted as CEO/CAPO if he is not around.

Protected confidentiality of records and information about staff, and used discretion when sharing information within confines of regulations and procedures.

Obtained and evaluated all relevant information and Liaised with headquarters, Burma Camp to provide instructions that concerned parties on account of tasks.

Provided full administrative support dealing with enquiries from all employees in a courteous and professional manner.

Writing of memorandum, other correspondence and distributed same as and when appropriate.

Resolved complex system issues and investigate grievances amongst employees.

Achievements

As a team member, I was able to train a lot of soldiers and newly civilian employees during shot and promotional courses within stipulated period at Basic Leadership & Training School within the Naval Base, Tema.

Put in place measures for swift response of correspondence to headquarters, Burma Camp to avoid unnecessary delay and hassle.

Collaborated with all the departments to centralize database for easy retrieval of confidential information.

MTN COMPANY LTD, Ghana Sept, 2017 – Jan, 2018

Customer Care Officer with experience on the following:

Handled customer’s complaints and provided appropriate solutions and alternatives.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Fielded customer complaints and queries, fast-tracking them for problem resolution and consulted to determine best methods to resolve service issues.

Set up and activated customers accounts to maintain quality assurance satisfaction levels.

Delivered service and support to each customer, paving way for future business opportunities.

Maintained a position of trust and responsibility by keeping all customers information confidential.

Evaluated customer account information to assess current issues and determine potential solutions.

Achievements

Demonstrated excellent customer service skills, hence my team adjudged the second best team.

WULJUA JUNIOR HIGH SCHOOL, Sissala West, Upper West Oct, 2011 – Aug, 2012

Teacher (National Service)

Prepared and delivered lessons for students and conducted tutorial sessions, and classes (where relevant).

Organized the classroom and learning resources to encourage positive learning.

Prepared and marked student assignments, essays, exams and provide one-on-one feedback on academic performance where necessary

ACADEMIC QUALIFICATION

UNIVERSITY OF CAPE COAST, Cape Coast 2016 - 2018

Master of Business Administration (Human Resource Management)

UNIVERSITY OF CAPE COAST, Cape Coast 2007 - 2011

Bachelor of Science (BSc.) Psychology

MILITARY ACADEMY TRAINING SCHOOL, 2002 - 2004

SSSCE

TECHNICAL SKILLS

MS OFFICE (WORD, EXCEL, POWER POINT, ACCESS) INTERNET RESEARCH

OTHER SKILLS

Can work effectively in a team

Eager to learn new things

REFERENCES

Samuel Adu Gyamfi (Supervisor)

MTN, Ghana

Tema

Mob: +233 (0-248******

Enoch Tetteh (Senior Officer)

Naval Base,

Tema

Mob: +233 (0-244******

Contact this candidate