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MYRNA BONET

mybonetwraolcom 646-***-**** New York, NY 10023

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive

attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Skills

© Adult AED and CPR

‘© Emergency situations management

‘* Company culture and values

© Public interaction

© Conflict mediation

Experience

American Airlines New York, NY

Senior Flight Attendant

06/1986 - 06/2014

‘Transamerica Airlines New York, NY

Senior Flight Attendant

04/1976 - 05119

© Team oversight

© Active listening

© People skills

© Collaboration

© Attended trainings in custamer service, conflict resolution techniques, and

safety procedures to remain current on new requirements and procedures.

* Comforted and provided reassur:

stressful events,

© Politely greeted incoming passengers and provided direction to seat

locations to facilitate boarding process.

\ce to passengers during unforeseen or

¢ Directed junior team members in proper duties and company regulations.

¢ Completed flight logs, passenger action reports and inventory paperwork

with high attention to detail.

© Controlled flight environment by responding to disruptive passengers per

FAA and federal guidelines

¢ Helped guests locate seats and stow luggage in appropriate locations.

Promoted passenger and crew safety by complying with airline and federal

aviation regulations.

@ Attended trainings in customer service, conflict resolution techniques, and

safety procedures to remain current on new requirements and procedures.

¢ Promoted passenger and crew safety by complying with airline and federal

aviation regulations.

# Offered answers to passengers’ questions and resolved issues that arose

during flights

¢ Followed safety, passenger and supply pre-flight checklists.

* Comforted and provided reassurance to passengers during unforeseen or

stressful events

* Politely greeted incoming passengers and provided direction to seat

locations to facilitate boarding process

* Directed junior team members in proper duties and company regulations

© Completed flight logs, passenger action reports and inventory paperwork

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