Customer Service Representative

Chasity Pugh

**** ****** ** *** ***, Kissimmee, FL, 34747 + 407-***-**** + ***********@*****.***

Professional Summary

Dedicated team member with excellent communication skills and a pleasant demeanor:

Good listening skills combined witha detail-oriented and attentive nature,

Skills

© Microsoft ‘© Customer service

Education

High School Diploma - 2018

Evans High School - Orlando, FL

Work History

Cashier - October, 2017 to May, 2019

Walmart - Orlando, FL.

Credit cards, checks, gift cards, and coupons were all processed by me.

Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.

Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls,

‘Trained team members to work as cashiers in accordance with company policies and procedures,

Used cash registers and POS systems to request and record customer orders and compute bills

Counted cash in the register drawer to keep the register balanced atthe start and end of each shift

‘© Handled POS transactions such as checks, cash, credit card purchases, and refunds,

Customer Service Representative - May, 2019 10 August, 2021

24-7 Intouch Orlando - Altamonte Springs, FL

‘© Kept accurate and current customer account data with manual form processing and digital information updates,

‘© Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior tothe start of the project.

‘© Educated customers about promotions to increase sales.

Answered customer calls promptly to avoid long wait times on hold,

‘Completed the work outlined on the repair order with efficiency and accuracy

‘Complete and accurate work and keep customer files up to date.

Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.

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