Customer Service Branch Manager

MELODI SCHWARZ

Marshall, MI 517-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Poised and professional Loan Officer / Customer Service skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with over 7 years in sales and branch management, loan management and general bank operations. Excellent interpersonal skills.

SKILLS

• Cost effective budgeting

• Team building

• Organization

• Supervision

• Project organization

• Fast Learner

• Honest

• Goal Oriented

• Retail and fashion

• Team management

• Customer service

• Customer Service product intelligence

• Problem resolution

• Dependable

• Trustworthy

• Coaching

WORK HISTORY

Personal Stylist, 09/2018 to Current

Self – Marshall, Michigan

Shopped at Thrift stores for trendy pieces, while finding the best deals for clients as well as shopped specific for client's needs. Held in home parties as well as offered one on one stylist sessions. Allowing woman to feel more confident with who they are.

Branch Manager, 04/2012 to 07/2017

Kellogg Community Credit Union – Marshall, Michigan

• Managed a team of 4, conducted monthly one of ones to resolve any obstacles hindering my team from making their goals.

• Weekly Branch Meetings with current topics.

• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

• Submitted car loan, signature loan, home equity, credit card applications to underwriter for verification and recommendations.

• Opened new member accounts.

• Updated member accounts with any necessary changes.

• Created/ Renewed/ Closed Term Shares.

• Maintained excellent attendance record, consistently arriving to work on time.

• Worked with members to understand needs and recommend services accordingly.

• Increased customer satisfaction by implementing personalized hospitality.

• Met and or Exceeded monthly goals.

• Counted cash from feds.

Certified Nurses Aide, 03/2010 to 12/2011

Calhoun County Medical Care Facility – Marshall, Michigan

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

• Assisted patients with bathroom needs.

• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

• Checked patient vitals such as temperature and blood pressure. Lead Bank Teller, 09/2008 to 03/2010

Monarch Community Bank – Coldwater, Michigan

• Promoted products or services to each customer to consistently achieve sales targets.

• Executed customer transactions, including deposits, withdrawals, money orders and checks.

• Opened accounts with cross sales.

• Checked amount details and fraud markers for transaction papers such as checks and money orders.

• Identified sales opportunities and referred customers to branch partners in financial services.

• Rapidly and efficiently prepared customer and ATM cash and change orders.

• Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to lead tellers.

• Consistently Met or Exceeded Monthly sales goals. EDUCATION

Elementary Education

Tri-State University - Angola, Indiana

Elementary Education

Cornerstone University - Grand Rapids, MI

Elementary Education

Kellogg Community College - Battle Creek, MI

Teacher Training

Branch Area Career Center - Coldwater, MI

High School Diploma

Coldwater High School - Coldwater, MI

VOLUNTEER/ COMMUNITY INVOLVEMENT

I am very passionate about community Involvement, I have volunteered for Beginning Care for Life, Lighthouse Ministry, Maple Grove Bible Church praise team, hospitality and children's church. I was a member of Marshall Exchange Club as well as a Marshall Chamber Ambassador.

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