Desktop Support Engineer

Aaron Kimball

Mobile 708-***-****

***********@*****.***

Professional Summary

System Administration knowledge - ability to add, move, and delete user accounts, reset passwords and assign rights. Experienced Support Engineer for switching technologies. Reading blueprints and schematics for ground-up implementations. Lengthy experience with test instruments. Assisted end users in exploring their new PC Translate complex technical terms into language where the end user can better understand. Problem solved when a user could not access the domain or applications on their computer. Security Clearance, L Clearance: United States Dept of Energy

Lawter Chicago, IL

IT Site Technician 05/16 – 06/21

Provide Level-1 and Level-2 technical support for servers, desktops, laptops, printers, mobile devices and peripherals. This includes the following activities:

•Correcting hardware and software problems with servers, desktops, laptops, printers, mobile devices and peripherals; coordinating support with OEM vendors as needed

•Managing returns on warranted parts and systems

•Packaging and shipping hardware and replacement parts to remote users

•Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

•Installing, supporting and troubleshooting approved desktop software, including anti-virus updates

•Performing planned maintenance, moves, adds, changes and asset management (i.e. managing the asset database system and maintain data accuracy for hardware and software inventory)

•Creating and maintaining images for standard systems

•Performing Patch Management as required

Agile Enterprise Solutions Inc Naperville, Illinois

IT Site Technician 04/14 – 05/16

Proven full resolution support for Windows 7, Windows 10, windows 8 MS Office 2013. Office 365 Network VPN Client, Outlook mail. I provide remote and desktop support for HP Computers and Laptops, by accessing user machines through remote support software. Setup printers & scanners via wireless, network and USB connections. Active directories unlock account and reset password. Setup User Installed and configure windows7 and windows10 User account or profile first time login on a computer. Troubleshoot hardware and software problems. Setup email on the user’s phone.

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