Travel Consultant Advisor

Zartash Fatima

A *** Malik Society Gulzar-e-hijri, Karachi, Pakistan.

Mobile: +92-335-*******

E–mail: **************@*****.***

I am a well-organized, reliable and enthusiastic person with a wealth of experience in both small and large companies. I am a reliable, trustworthy, creative, hardworking person, and also a team player. I am passionate about what I do and strive to be the best at it. I am self-motivated and can deal with administrative duties competently.

Year Degree/ Certificate Institute

2004 Masters in Mass Communication University of Karachi, Pakistan 2001 Bachelors in Education University of Karachi, Pakistan 2002 Bachelors in Islamic history University of Karachi, Pakistan 2019 IATA UFTAA Foundation Training PIA (Pakistan International Airlines) Experience:

Internship Air Ticketing and Reservation (Hitit) from Pakistan International Airline

(PIA), (October, 2019 –December, 2019)

Key Responsibilities

Taking customers' information and feeding in the computer systems and making reservation.

Responded politely to passenger’s complaint regarding ticketing and baggage handling.

Explain airline policies regarding purchase cancellation and transfers.

Made changes to itineraries and seat location on request. E Travel & Tourism LLC, Dubai, UAE (August 2015 to March 2018) Travel Consultant

Key Responsibilities

Make reservation for planned travel, including hotels and airlines.

Follow up with the clients about travel place and make adjustments as needed.

Development of domestic and international packages by visiting destinations and suggesting Interesting travel routes or places of interest.

Designing flexible tour packages to meet the needs of different clients.

Exploring and identifying new business opportunities in a competitive and rapidly changing industry.

Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points.

Checking tickets and other relevant documents, seat allocations and any special requirements Metropolitan Academy, Karachi, Pakistan (2013 Feb to 2014 Sep) Customer Service and Management Officer

Key Responsibilities

Search of potential clientele

Communication with customers for pre and after sale service via email, post or phone

Feedback collection

Handling equipment or product orders

Advertising, face to face sales,

Clerical filling, database maintenance, invoicing

Organizing client meetings, scheduling appointments

Dealt with customer queries and complaints face to face

Developed product knowledge & was able confidently assist customers with the Selection of the most appropriate solution

M.A.H.Y. KHOORY & PARTNERS TRADING Co. Abu Dhabi, UAE (2008 May to 2012Dec) Secretary cum Accounts Assistant

Key Responsibilities

Managing and maintaining executives' schedules

Handle all incoming correspondence

Receiving cheques and petty cash, preparing weekly cash memo statement cheque deposit statement.

Payment follow up

Prepare wide range of communications, reports, documents

Schedule and co-ordinate meetings, appointments, events

Prepare and distribute minutes of meetings

Co-ordinate and follow up on interviews

Liaise with management, candidates, external providers SKILLS

MS Office

Peach Tree (Professional Accounting)

Internet

Excellent spelling and grammar skills.

PERSONAL INFORMATION

Father’s Name : Muhammad Khalid

Date of Birth : 22/04/1977

Marital Status : Single

Religion : Islam

Nationality : Pakistani

CNIC # : 42201-8947472-0

LANGUAGES SKILLS

English, Urdu,

REFERENCE

Will be furnished upon Request

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