Michael Vail

**** *** ****** **. **********, TX. 75010 214-***-**** adpy0d@r.postjobfree.com

Education

Master of Science in Educational Technology May 2008 University of Texas

B.S. in Business Management 2005 University of Phoenix

Professional Summary

Frontier Communications

Fios Network Technician, DSL technician. (FTTP) BAAIS, used Frontier apps such as SIMPL, Viryanet, EMS’s Alcatel, Tellabs, Motorola AXS Vision. Contact with Field Technicians, order control, order flowing, circuit lookup and cross connect resolutions, telephone troubleshooting, Video set-top box initialization and troubleshooting.4/1 –Present.

Verizon - Network Technician Jan 2005- Present

Support Verizon Fiber Optic (FTTP) customers to resolve connectivity issues,.

Voice and video issues and configure routers,

Contact with Field Technicians,

Order control order flowing, circuit lookup and cross connect

Panorama, BAAIS, Vrepair,Video set-top box initialization and troubleshooting

PPPOE, DHCP lease resolution. Win 2000, Win XP, Vista.

Escalate with other groups to resolve order fallout analysis

Analyze and resolve network provisioning (OLT, ATM switch, Gateway router, class 5 voice switch, CS2K, SIP, FDV, Softswitch.

Provide support for Fiber installation and maintenance technicians for service fulfillment

Customer service Analyst 2005-2005

Online and offline specialist in technical support and troubleshooting Fiber installations

Used IVAPP, CAD, CSR tools, ACSR, IGO, STORC, and Delphi.

Lexington Services- Network Administrator May 2000 - Dec 2001

Managed IT Department. Disaster recovery-Exchange Server Admin.

Desktop support supervisor-IIS,DHCP,TCP/IP

Windows NT, Cisco, PIX firewall, Compaq Proliant 3000 servers, Checkpoint VPN, Backup Exec,

McAfee Groupshield, Sun Unix Avaya PBX. Supervised and managed 2 PC Technicians.

Exchange Administration Groupshield Virus detection and quarantine, SMS administration

McAfee Anti-virus admin, HP-UNIX administration, BlackBerry support.

Technical Skills

Network Applications:

Active Directory 2003 – 2008

Exchange 2003 - 2008,

IIS 6.0 - 7.0

SQL Server 2000 – 2005

Blackberry Enterprise Server

Operating Systems: Windows 8, 8.1, Windows 7 (XP, Vista, Server 2000, Server 2003, Server 2008), Linux

Other education & Certifications

Associate Degree in Aviation Administration from St.Petersburg Junior College.

Private Pilot license

Attended Collin County Community College Summer 2002

Electronics Technology Degree from Pinellas Technical Institute- Clearwater, FL.

MCSE certified in 1998

Certified Flight Dispatch from Airline Flight Dispatcher Training Center in Hurst, TX

Hobbies and Personal Skills

Outdoor Sports, Digital Photography, Video Games, Traveling on cruise ships

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