ROBIN ROBINSON

**** ******** **** - ***** *****, MD 21133 - 443-***-****

Objective: A Medical Manager with over 15 years’ experience in medical office operations with a fast pace environment, ability to lead and motivate employees, familiar with all aspects of daily business operations.

Employment History

University of Maryland Medical Systems January 2016 – Present

Baltimore, Maryland

Medical Practice Manager

Actively utilizes improvement strategies and tolls to positively impact all aspects of operations

Works in partnership with lead physician to solve problems, resolve conflicts, enhances operations, quality and safety

Communicates operational issues to level of organization required to obtain timely and effective resolution

Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.

Continuously assessment and improves the department’s performance, Maintains appropriate control/assessment programs

Coordinates and integrates services within the department with other department, and with the system’s primary functions. Participates in the selection of outside services.

In cooperation with the departmental leadership, manages all site activities in such a way that promotes the satisfaction and welfare of the patients visiting the sites

Uses the electronic medical records as documented in the department and or/FPI standard operating procedure and processes

Complies and analyzes data for special reports to assess operational and financial performance as well as identify and correct trends that negatively impact the practice

Develops, establishes, and implements goals, objectives for areas of responsibility

Monitor patient volumes, quality of care and performance of staff to identify areas of improvements

University of Maryland Medical Systems January 2014 – 2016

Baltimore, Maryland

Surgical Manager

Oversee the daily work flow

Promote and support a collaborative team approach in providing care to patients

Act as a liaison for the providing physicians, families and inter-office departmental staff

Interpret policies, procedures, philosophy, and objectives of the practice and hospital affiliates

Supervise Surgical Coordinator in the performance of daily duties

Develop an individualized pre-operative patient plan of care

Review surgical schedule and confirm authorizations for pre-op diagnostics

Post all cases to Meditech, IDX and UMMS systems

Select, screen and review surgical codes for billing department

Monitor patient volumes, quality of care and performance of staff to identify areas of improvements

Surgical Coordinator February 2013 – January 2014

Daily scheduling of all surgical cases for the practice via electronic scheduling systems

Interpret clinical requirements to manipulate the schedule continually to achieve optimum placement of cases customer service an accurate patient billing

Collaborate daily with hospital personnel and staff to coordinate surgical schedule to provide optimum use of the operating rooms and facilities

Proactively interact with staff and hospital personnel to accommodate individualized requests to ensure resource availability

Generate surgical schedule for all areas daily and verify delivery via fax or email to designated locations and offices

Performs daily data audits to ensure quality, accuracy and completion of all required information

Weekly reconciliation audits to ensure accuracy of billing charges submitted to patient accounts

Sinai Hospital March 2009- August 2012

Baltimore, Maryland

Surgical Team Lead

Coordinated clinic surgical schedules for (6) Orthopedic physicians and residents program participants

Coordinated and monitored nurse and surgical technician schedules for (3) satellite offices

Supervised (2) Surgical Schedulers and monitored for accuracy

Maintained budget for ordering medical and office supplies

Scheduled pre-op diagnostic and confirmed medical clearance for surgical patients

Daily input of surgical postings

Interacted with medical device vendors in coordinating prosthesis selections for patient based on physician recommendation

Interacted with multidisciplinary team member within the hospital setting to coordinate patient hospital stay

Monitored and maintained electronic medical records on Cerner, GE/IDX, Power chart

Screened patient insurance coverage for surgery and confirmed other eligibility needs based on individual patient requirements

Screen and review surgical coding prior to forwarding to billing coder

Surgical Coordinator February 2007 –March 2009

Managed physician calendars and surgical schedules

Provided pre-certification of insurance coverage for surgical procedures

Educated patients on surgical process from initial posting through hospital stay

Input surgical data into GE/IDX posting system

Trained and mentored new hires in surgical scheduling procedures and posting

Interacted with interoffice and inter departmental staff to decrease surgical cancellations

Schedule and manage weekly meetings

EDUCATION

University of Maryland Medical Systems Baltimore, Maryland

Ethics for Leaders June 2015

DISC for Managers June 2015

Business Coaching July 2015

Meditech Training

Epic Training

Sinai Hospital Baltimore, Maryland

GE/ IDX Training

ICD-9 and CPT codes

Cerner/Power chart

Tesst College Computerized Business Management June 2008

Spiritual Christian Academy High School Diploma Baltimore, Maryland

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