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Customer Service Security Officer

Charlotte, NC
January 16, 2022

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Samesha L. Martin

**** ********* **.

Charlotte, NC 28215


OBJECTIVE To obtain a position that will make use of my communication skills along with applying my problem-solving skills with ability to take initiative when needed.

EDUCATION Hawthorne High School

High school Diploma June 2011

EXPERIENCE Mecklenburg County Sheriff Office, Charlotte, NC

Armed Detention Officer

March 2019-Present

Responsible for the direct supervision of those persons in custody at the Mecklenburg County Detention Center.

Specific duties include visually monitoring and supervising of persons in custody

Monitoring visitations

Maintaining computerized log entries in the Offender Management System

Ensuring the safety and security of the detention facility

Serve meals

Searches facility and Residents

Transports Residents throughout the facility

Ability to work in a stressful environment and multi-task to complete all assignments

Communicate effectively with Residents and coworkers in a professional manner

G4S Secure Solution, Charlotte, NC

Security Officer

February 2016-2019

Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Ensure the security, safety and well-being of all personnel, visitors, and the premises

Provide excellent customer service

Respond to emergencies to provide necessary assistance to employees and customers

Walmart, Charlotte NC

Cashier/ Customer Service Representative

February 2012-2016

Greeting customers

Excellent interpersonal communication

Professional telephone etiquette

Ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change.

Stand for long periods of time while checking out customers quickly and accurately

Answer customer questions and help them with their needs

Be available to assist associates across the store as needed

SKILLS Proficiency in Word, Excel, PowerPoint, Microsoft Office

Excellent people skills and swift learner



Brianna McCaskill


Shaquia Carpenter


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