CARRICULUM VITAE OF

BOPAPE NGWANAMOGALE

MARTHA

PERSONAL DETAILS

TITLE : MISS

SURNAME : BOPAPE

FULL NAMES : NGANAMOGALE MARTHA

GENDER : FEMALE

IDENTITY NUMBER : 930-***-**** 089

BIRTH DATE : 21 SEPTMBER 1993

HOME LANGUAGE : SEPEDI

NATIONALITY : SOUTH AFRICAN

RELIGION : CHRISTIAN

HEALTH STATUS : GOOD

LICENCE : CODE 10

MARITAL STATUS : SINGLE

CRIMINAL RECORD : NONE

CONTACT DETAILS

POSTAL ADDRESS : P O BOX 55

HAENERSBURG

POSTAL CODE : 0730

CELL NUMBER : 071-***-****

063-***-****

LANGUAGES

SEPEDI

ENGLISH

READ

GOOD

GOOD

WRITE

GOOD

GOOD

SPEAK

GOOD

GOOD

HIGH SCHOOL QUALIFICATION

INSTITUTION : NORTHERN ACADEMY

HIGHEST STANDARD PASSED : GRADE 12 (MATRIC)

DURATION : 2012

SUBJECT PASSED : SEPEDI

ENGLISH

LIFE SCIENCE

LIFE ORIANTATION

ECONOMICS

MATHEMATICAL LITARACY

COMPUTER APPLICATION TECHNOLOGY

KNOWLEDGE ACQUIRED

·Knowledge of advanced computer hardware, including servers, storage and backup systems, laptops, desktops, printing and imaging devices, and wireless / cellular.

·Experience with server, desktop, and network operating systems, including Microsoft Windows 7, 8, Server 2008+, Microsoft Exchange 2010+, Hyper-V and VMware products.

·Extensive application support experience with Microsoft Office products.

·Expert knowledge of networking equipment including routers, switches, firewalls, and wireless access points.

·Troubleshooting skills.

·Exceptional written and oral communication skills.

·Exceptional interpersonal skills, with a focus on developing relationships, listening and questioning skills.

·Strong documentation and proofreading skills.

PROFESIONAL QUALIFICATION

INSTITUTION : PC TRAINING AND BUSINESS COLLEGE

REGISTERED AS : FULL TIME STUDENT 3 YEARS DIPLOMA

1STYEAR

MAJOR COURSES ACHIEVED : COMMERCIAL PROGRAMMING

DEVELOPMENT SOFTWARE

INTERNET WEB TECH

INFORMATION SYSTEM

E-COMMERCE

NETWORKS

2NDYEAR

INFORMATION TECHNOLOGY

TECHNICAL PROGRAMMING (C++)

BUSINESS COMMUNICATION

INFORMATION SYSTEM

NETWORK

DATABASE SYSTEM

INTERNET PROGRAMMING (PHP

OPERATING SYSTEM

3RD YEAR

NETWORKS

JAVA PROGRAMMING

DATA MINING AND DATA WAREHOUSING

TECHNICAL PROGRAMMING

INFORMATION SYSTEM

COMPUTER SECURITY

HUMAN COMPUTER INTERACTION

EXPERIENCE

PC TRAINING AND BUSINESS COLLEGE

(ADMIN CLERK)

From 01 February 2016-SEPTEMBER 2016

VOLUNTEERED TO WORK AT PC TRAINING & BUSINESS COLLEGE, WORKING AS PART OF A TEAM AND SUPPORTING OFFICE WORK, RESPONSIBLE FOR THE DAY-TO-DAY TASKS AND ADMINISTRATIVE DUTIES OF THE OFFICE INCLUDING COVERING THE RECEPTION AREA.

DUTIES

·HANDLING INCOMING/OUTGOING CALLS, CORRESPONDENCE AND FILING

·FILE AND TRACE ALL DOCUMENTS WHERE REQUIRED.

·DOING DATA CAPTURING AND STUDENT ENQUIRIES.

·COMPILE MONTHLY RETURNS REGARDING ALL STORE ITEMS STOCK TAKING.

·ADMINISTER ASSETS VERIFICATION IN STORE.

·

REFERRENCE

ENOCK RIHLAPFU : 071-*******

MR NGOAKO MALAKA : 015***-****

DEPARTMENT OF JUSTICE AND COSTITUTIONAL DEVELOPMENT

(IT CLERK)

I HAVE BEEN DOING INTERNSHIP IN DEPARTMENT OF JUSTICE AND CONSTITUTIONAL DEVELOPMENT.

From 01 July 2018 To 18 Dec 2020

RESPONSIBILITIES

·PERFORMING ICT SERVICE DESK /HELP DESK DUTIES BY ASSISTING USERS ON LOGGING CALLS TO ICT SERVICE DESK.

·ASSISTING WITH THE TECHNICAL SUPPORT FOR (ICMS, ECMS, CRT, OFFICE AND PABX) TRAINING.

·WILLINGNESS TO ASSIST OTHER TEAMS WITH ICT WHEN NEEDED.

·ENSURING AVAILABLE OF ALL SHARED AND NETWORK RESOURCES.

·ASSIST IN PROVIDING IT FIRST LINE SUPPORT ON LAN AND VPN.

·ASSISTING IN CONDUCTING IT INFRASTRUCTURAL NETWORK ASSESSMENT AND SUPPORT.

·ASSISTING IN COMPILING PROVINCIAL REPORTS ON IT SYSTEMS USAGE, INCIDENCE STATUS AND PROJECT PROGRESS REPORT.

·ASSISTING IN IDENTIFYING IT TRAINING NEEDS FOR USERS.

·ASSISTING IN PERFORMING PROCUREMENT OF IT INFRASTRUCTURE/HARDWARE AND SOFTWARES.

·PROVIDING FIRST LINE SUPPORT FOR MS OFFICE, ADOBE ACROBAT, GOOGLE CHROME, MS OUTLOOK (MS EXCHANGE), LOCAL SHARE AND NETWORK PRINTING SUPPORT.

·ASSISTING IN ASSESSING ICT EQUIPMENT THAT IS DUE FOR DISPOSAL.

·MEMBER OF STRATEGIC ICT PLANNING FOR LIMPOPO REGION.

·PERFORMING ICT AUDITS ON WORKSTATIONS TO ENSURE THAT THEY ARE COMPLYING WITH ICT GOVERNACE.

·ASSISTING IN DERIVING BUDGET INPUT FOR THE DEVELOPMENT OF ICT BUDGET FROM FACILITIES AND REGIONAL OFFICE AUDIT REPORT.

·ABILITY TO JOIN THE DOMAIN,SETUP EMAIL ACCOUNTS,CONFIGURE PRINTING AND ENSURING THAT ALL NOTEBOOKS AND DESKTOPS ADHERE TO NETWORK POLICIES.

·CONFIGURATION AND ADMINISTRATION OF ANTIVIRUS CONSOLE.

·REINSTALLATION OF SOFTWARE ON DESKTOP COMPUTERS.

·CONFIGURATION AND ADMINISTERING WIRELESS NETWORK INFRASTRUCTURE.

·TROUBLESHOOT AND FAULT FINDING.

·REPAIRS WHERE APPLICABLE.

ICT ADMIN

·PROVIDE INFORMATION TO MANAGEMENT RELATING TO ICT SECTION ‘S HARDWARE AND SOFTWARE ENVIRONMENT FOR ASSET VERIFICATION PURPOSES.

·ENSURE THAT ALL REQUIRED FORMS ARE COMPLETED AND FILED WHICH RELATE TO ASSET TRANSFERS AND SECURELY FILED AND STORED.

·FIRST LINE DESKTOP SUPPORT FOR ALL USER PROBLEMS INCLUDING CONNECTIVITY AND APPLICATION SUPPORT ISSUES.

·ADMINISTRATION OF DAILY BACKUPS OF ALL SERVERS ON THE NETWORK

PRINTERS SUPPORT

·COMPREHENSIVE UNDERSTANDING OF THE NETWORK PRINTING

·INSTALLATION OF LOCAL AND NETWORK PRINTERS FOR USERS ACCORDING TO CALLS LOGGED ON SERVICE DESK.

·REMOTE MONITORING OF AVAILABILITY OF PRINTERS WITH THE NETWORK.

·MAINTAIN PRINTER DRIVER

·MAINTAIN PRINTER DRIVER DATABASE TO SUPPORT ALL PRINTERS.

·FAIR UNDERSTANDING OF THE SECURE PRINTING.

SKILL SET ONE:

SKILLS:

üFUNCTIONAL OR TECHNICAL SKILLS:

üHAVE THE FUNCTIONAL AND TECHNICAL KNOWLEDGE AND SKILLS TO DO THE JOB AT A HIGH LEVEL OF ACCOMPLISHMENT, WHICH INCLUDES:

·ADMINISTRATIVE SKILLS.

·PLANNING AND ORGANIZING SKILLS..

·COMPURTER SKILLS (EXCEL SKILLS, WORD,POWER POINT AND MS OFFICE)

·COMMUNICATION SKILLS.

·REPORTING SKILLS

·CONFIDENTIALITY AND DESCRETION WHEN DEALING WITH PEOPLE.

·INTERPERSONAL SKILLS

·ORGANIZATION SOFTWARE PROGRSMMES

SKILL SET TWO:

ACTION ORIENTED:

·WORK HARD TO ARCHIED WORK OBJECTIVES.

·APPROACH TASKS WITH ENERGY AND ENTHUSIASM.

·COMPLETE TASKS TIMEOUSLY.

·USE TIME EFFECTIVELY AND EFFICIESNTLY

SKILL SET THREE:

BUSINESS AWARENESS:

·KNOWLEDGE IT FRAMEWORK, PRACTICES AND PRESCRIPTS GOVERNING IT.

·I STAY ABREAST OF CHANGES WITH BROADER INFORMATION TECHNOLOGY FIELD.

·UNDERSTAND HOW OWNS JOB AND ACTIONS IMPACTS ON THE BIGGER PICTURE.

OBJECTIVE

A BRIGHT, TALENTED AND AMBITIOUS IT CLERK WITH A STRONG IT.BACKGROUND WHO POSSESSES SELF-DISCIPLINE AND THE ABILITY TO WORK WITH THE MINIMUM OF SUPERVISION.HAVING EXPOSURE TO A WIDE RANGE OF TECHNOLOGIES & ABLE TO PLAY A KEY ROLE IN DIAGNOSING HARDWARE AND SOFTWARE PROBLEMS AND TO ENSURE THAT QUALITY SOLUTIONS MEET BUSINESS OBJECTIVES.POSSESSING A GOOD TEAM SPIRIT, DEAD LINE ORIENTATED AND HAVING THE ABILITY TO ORGANISE AND PRESENT COMPLEX SOLUTIONS CLEARLY AND ACCURATELY.

REFERRENCE

Matjeke Mankati 073*******/060******* (IT Co-ordinator)

Oscar Mafokoane 076-***-**** / 015-***-****

Thapelo Mohubedu 062-***-****

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