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NELLY J KIRWA

ADDRESS P.O BOX ****

***** *******

Tel: 072*******

E-mail: adpxti@r.postjobfree.com

DATE OF BIRTH: 5TH JULY 1978

NATIONALITY: KENYAN

OBJECTIVE

To achieve the organization’s set goals and objectives and exceeding them in any possible way.

EXPERIENCE

2021 May- Volunteer at Amnesty Kenya

2015- 2021 Self Employed

2014-2018 Mount Kenya University

Pursuing a degree course in Business Management – Procurement and Supplies option. Completed with second class honors upper division. 2010-2014 Talbis Resort

Operations Manager

I establish production standards of efficiency, minimum wastage and maximum utilization of resources ( machines, consumables, raw materials and manpower).

Supervised production processes to and ensured implementation of resorts' standards by all

I sourced and selected suppliers for raw materials/ perishables and office consumables based on high quality and best prices. 2

I also built strong interpersonal relationship with selected suppliers for quality management and negotiations enhancements.

I made sure there was a good flow of processes making everything was in the right place at the right time to create a very good working environment for the employees and customer satisfaction.

also worked closely as team to seal loopholes of conflicts and dissatisfactions.

I used to prepare monthly production plans and option approval from my senior.

I also prepared weekly and monthly reports on progress of the resort and maintained clear records.

2005-2009 Car and General Company ltd.

Customer service executive

I assessed the customers’ needs and advising the on service and restoration of equipment, machine or motorbike by opening job cards and assigning technicians

I supervised technicians on repairs and maintenance and passing instructions as per the customer requirements on service and time of collection.

I followed up on customers for collection of serviced equipment, machines and motor bikes and payments processes.

I was doing inventory control, accounting balancing on the same on the daily activities in the department.

We achieved and exceeded Organization’s set sales targets as a team and together we received quarterly bonuses.

I built a strong and professional after sales team.

I also managed to expand clients number by delivering quality service and providing technical support where necessary.

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I also managed to solve problems that arised in areas within my responsibility hence my team performance and our clients satisfaction. 2003-2004 Prime Touch Marketing

Sales Representative

I handled customer accounts for future references and giving recommendations to the company on the trends in the market and necessary adjustments.

I did follow ups on customers through calls and assigning of sales agents on deliveries.

Followed up on matters arising from customer complains and resolving them though all possible means.

Together with sales team we managed to meet and exceeded service standards and targets.

I conducted many sales via telephone.

I did inventory controls, sales analysis results reports periodically. EDUCATION BACKGROUNG

2014-2018- The Mount Kenya University (MKU)

Completed a degree course in Business Management – Procurement and supplies option.

1999-2002 The Kenya Institute of Management

Higher Diploma in Business Management-

Graduated with distinction in project work done: Study on the Negative influence of Business Environmental Factors on Organizations’ strategic 4

Plan; a case study of The Kenya Power & lighting company Limited

(KPLC).

1995-1998 Stephen Kositany Girls Secondary School.

K.C.S.E. certificate (mean grade c-)

OTHER QUALIFICATIONS

Adams Arcade Secretarial College

Certificate in computer operating systems.

Certificate in basic secretarial studies.

Certificate in typing, (30 Words per minute).

INTERESTS

Listening to gospel Music, reading Bible, Traveling, Assisting other people in need.

REFEREES

1) AMB. PUAL CHIRCHIR

TEL:072*******

Nairobi.

2) MR. NICHOLAS MAIYO

Chairman Parents Association

TEL:072*******

Nairobi.

3). PRO. JOSEPH KIMUTAI

TEL: 072*******

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