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Support Representative Veterinary Technician

Location:
Trenton, NJ
Posted:
January 16, 2022

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Resume:

Allie Whartenby

Veterinary Management/Educator Professional

adpxsq@r.postjobfree.com • 609-***-****

Allentown, NJ 08501

Solution-focused and accomplished professional with substantial experience in veterinary clinical practice, people management, and business development. Proven track record in planning, developing, and reviewing financial budgets and reports. Excel at analyzing latest market trends and securing lucrative business opportunities. Adept at recruiting, training, and improving performance of team. Recognized for increasing gross revenue and decreasing COGS values. Expert in building and strengthening relationships with clients. Demonstrated ability to utilize new approaches for upselling and cross-selling customers and conduct digital marketing/sales campaigns.

Areas of Expertise

Veterinary Sales

Operational Excellence

Database Management

Strategic Planning & Analysis

Reporting & Documentation

Performance Improvement

Regulatory Compliance

Mentoring & Coaching

Workplace Safety

Professional Experience

Princeton Animal Hospital & Carnegie Cat Clinic, Princeton, NJ 2007 – Present

Hospital Manager, July 2020- Present

Streamline inventory operations, including maintaining/updating stock and reducing COGS. Hire, train, and improve performance of 60 support staff and veterinarians. Guide team on new organizational changes. Empower veterinary technicians/assistants and new staff via training programs. Build and develop trusted relationships with team to ensure smooth flow of workplace operations. Review financial reports and KPIs for handling hospital financials. Leverage latest veterinary products and software by executing new hospital protocols and business innovation.

●Slashed COGS from 22% to 17% to increase gross profit.

●Optimized revenue by $1.3M last year as sole manager of a hospital.

●Recruited four veterinarians and provided training and guidance related to company policies.

●Generated $7M+ revenue by planning and drafting financial budgets and business goals for AAHA-accredited hospital on annual basis.

●Achieved promotion from Certified Veterinary Technician/Veterinary Technician Specialist to Hospital Manager by delivering exceptional results and showcasing leadership skills.

Additional Experience

Veterinary Assistant Program Coordinator and Instructor, Mercer County Community College, West Windsor, NJ

Certified Veterinary Technician/ER & ICU, CARES, Langhorne, PA

Customer Support Representative, VetStreet, Yardley, PA

Education

Master of Science in Business Administration (Human Resource Management specialization) (GPA: 3.83)

Northcentral University, San Jose, CA, 2021

Courses: Leading Change and Organizational Renewal; Managing People and Teams; Managerial Decision-Making; Global Talent Development

Bachelor of Science in Equine Science (GPA: 3.67) (Cum Laude)

Centenary University, Hackettstown, NJ

Courses: Equine Business Management; Organizational Behavior

Certifications

Veterinary Technician Specialist, Canine/Feline Clinical Practice, 2021

RECOVER Initiative Basic and Advance Life Support Certified, 2019

Certified Veterinary Technician (NJ & PA), 2009

Affiliations

Veterinary Hospital Managers Association

American Animal Hospital Association

New Jersey Veterinary Technicians and Assistants

National Association of Veterinary Technicians in America

Academy of Veterinary Technicians in Clinical Practice

Professional Development

Judge for AAHA Practice of the Year, 2019

Contributed experiences and tips to VetTeamCoach; book published for new veterinary technicians, 2014

Published article for “Veterinary Technician Magazine” on Canine Influenza, 2012



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