L

Mary

Lopiparo

954-***-****

Marylopiparo**@gmai

l.com

Pompano Beach, FL

33060

SUMMARY

I am looking for a company, where I can grow and utilize my skills. I am a very devoted team player. Effective Communication Skills. I enjoy clients having a positive experience. SKILLS

QC

Customer Service

Schedule mastery

Senior leadership support

CRM

Customer relations

Conflict mediation

Call Centers

Problem Resolution

Credit card payment processing

Report generation

High-energy attitude

Clerical support

Inbound and Outbound Calling

Quality assurance controls

Business development understanding

Quality control

Problem-solving abilities

Microsoft Office expertise

Courteous demeanor

EXPERIENCE

Customer Service Specialist

Boca Raton, FL

Gentec Solutions / Oct 2018 to Current

Documented conversations with customers to track requests, problems and solutions. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Resolved inquiries to consistently meet performance benchmarks. Reduced process gaps while training new hires on products, software, operational best practices and store protocols.

Supported operational improvements and resolution of problems to deliver top-notch customer service.

Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems.

Trained new employees on procedures and policies to maximize team performance. Exceeded company productivity standards on consistent basis. Business Administrator/Admissions Coordinator

Hoffman Estates, IL

Share Program/ Sep 2015 to Oct 2018

Helped patients with admissions process and adhered to state and federal laws. Handled insurance claim duties and verified that each met standards of admissions. Completed document faxing, bookkeeping and accurate filing. Organized and participated in health fairs to raise awareness of organization's mission and services.

Compiled and analyzed marketing data to generate reports for corporate office. Planned professional development opportunities, including in-services, workshops and lectures.

Cross-functionally partnered with deans and prospective students by answering questions, interpreting and administering contracts and resolving problems. Claims Representative

Wheeling, IL

Allstate Insurance Co/ Jul 2013 to Sep 2015

Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers. Verified details with policyholders and requested additional information. Reviewed documentation and accounts to gain full picture. Assessed policy coverage and pulled contracts for review. Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.

Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.

Managed asset recoveries for claims, including salvage and subrogation. Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.

Determined liability, compensability and benefits due on each claim. Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions. Contacted policyholders, claimants and witnesses to determine liability in auto accidents.

Quality Assurance Inspector

Schaumburg, IL

Motorola Mobility/ Jul 2011 to Jul 2013

Reported repeat issues to supervisors and diagnosed source. Sorted finished products into piles depending on quality statuses. Assessed materials, parts and products for conformance with quality control requirements and production specifications.

Trained newly hired employees by explaining company procedures, job duties and performance expectations.

Wrote detailed reports outlining performance, quality and defect rates. Adhered to safety protocols to minimize equipment damage and avoid injuries. Used specialized tools to take precise measurements of various aspects of samples. Documented nonconformities immediately and recommended techniques for prompt resolution.

Reviewed drawings and blueprints to determine appropriate level of inspection required.

Developed and implemented best practices for defect prevention and continuous improvement.

Care Provider/Administration Assistant

Vernon Hills, IL

Hawthorne Lakes / Jun 2010 to Jun 2011

Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained daily living standards by assisting clients with personal hygiene needs. Assisted patients with daily personal hygiene.

Arrange medication and reminded patients to take each according to correct schedule. Maintained safety by eliminating hazards and correcting issues. Engaged with patients and families to provide emotional support and daily living instruction.

Supported total well-being by planning social and physical activities. Monitored vital signs and medication use, documenting variances and concerning responses.

Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.

Laundered clothing and bedding to prevent infection. Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

Reported concerns to nurse supervisor to promote optimal care. Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

Liaised with supervisor to review cases and improve care. Developed patient care plans with doctors and registered nurses. EDUCATION AND TRAINING

Associate of Applied Science: Business Administration/Administration William Rainey Harper College Jun 2008

Palatine, IL

Completed professional development in [Subject]

Certification : Basic Nursing Assistant

College of Lake County May 2005

Grayslake, IL

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