Receptionist

Brenda Reimers

**** ***** **., ****** *******, TX. 78412

************@*****.*** / 361-***-****

Dynamic, driven, and caring customer service professional with over ten years of professional experience in various roles within multiple industries. Earned high internal and external customer service results for ability to listen, align, and problem solve. Proven adeptness in prioritizing tasks under pressure and managing time and resources to maximize results. Consistently sets high standards and exceeds expectations while working with customers, team members, or individually. Extensive experience dealing with ambiguity and responding to a variety of emergency and non-emergency situations.

Licensed Sales Professional – Allstate April 2010-July 2018 Responsible for maintaining and creating new Allstate policy holders by delivering outstanding customer service and actively seeking new customers. Assist customers by understanding their insurance needs, creating relevant policies, and collaborating with internal teams and departments to ensure all needs are being met. Also responsible for daily office operations, including in-branch customer transitions, branch banking, staffing, and record keeping.

Introduced community outreach initiatives and increased sales by 7% year over year.

Consistently received “exceeded expectations” during the yearly review cycle.

Medical Office Manager – Fountain of Youth Day Spa May 2005-May 2008

Managed daily medical office operations and programs. Responsibilities included processing payroll, preforming new hire orientation, maintaining paper and electronic medical records, coordinating with pharmacies, prepping patients, and attending to all other business or patient needs.

Grew total cosmetics and care product sales by 12%

Created and performed training to uphold brand standards for new vendors or practitioners.

Office Coordinator – Victoria Nursing and Rehab May 2005-May

2008Responsible for all front office and administrative duties, including welcoming visitors, answering customer questions, processing payroll, and handling all other administrative duties.

Decreased wait time for incoming calls to under two minutes.

Implemented a visitor check-in system that increased facility security and provides greater visibility into guest traffic.

Volunteer & Extracurricular Experience

Social Coordinator – Victoria Nursing and Rehab

Victoria Civilian Policy Academy

State of Texas – Notary Public

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