Customer Service Assistant

LAVETTE WILLIAMS

Cincinnati, Ohio ***** 513-***-**** **********@*****.***

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Creative Problem Solving

Upselling Products and Services

Building Customer Trust and Loyalty

Order and Refund Processing

Customer Service Assistant, 03/2018 to 08/2018

RDI Marketing – Cincinnati, Ohio

Offered basic technical support for clients on wide range of company products. Managed 60+ incoming calls each day with utmost professionalism and knowledgeable service. Collected customer feedback and made process changes to exceed customer satisfaction goals. Described product highlights and benefits to help guide purchasing decisions. Daycare Provider, 11/2002 to 03/2015

Hamilton County – Cincinnati, Ohio

provided care for kids of working or going to school parents. I provides a save place for the kids of all age where they learn,play,get help with home work as well . also provides healty meals and snacks GED: 06/1997

Northside Eduaction Center - Cincinnati, OH

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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