Tracy L. Watkins

Evergreen Park, IL *****

adpxmz@r.postjobfree.com

224-***-****

Authorized to work in the US for any employer

Work Experience

Medical Receptionist/Front Desk

WellNow Urgent Care - Crestwood, IL

August 2021 to Present

Welcome patients by greeting them in person or via the telephone.

Check e-fax's, voicemails and personal emails throughout the day.

Collecting and processing insurance payments.

Perform daily and closing checklists.

Answers phones in a warm and friendly manner.

Assists or directs callers as needed.

Schedule appointments in accordance with the facilities protocols and provider's availability.

Registers patient in by supplying with accurate demographic information and insurance information.

Assists patients with filling out need information on forms.

Scan patients' information for appointments, as well as maintaining their charts.

Stamp, open and distribute or scan mail.

Recognize and utilize safety precautions in accordance to the company and Board of Health.

Receptionist

National Futures Association - Chicago, IL

October 2016 to August 2021

Answered 10+-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Immediately contacted housekeeping staff and maintenance department regarding guest room issues.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Volunteered to help with special projects, assuming variety of tasks and duties.

Maintained financial accuracy by collecting deposits, fees and payments.

Received 20-25 packages and mail at front desk and dispersed to correct employees.

Resolved customer issues quickly and notified Vice-President of Human Resources immediately when problems escalated

Treasurer Assistant III

National Futures Association - Chicago, IL

December 2001 to October 2016

Transcribed minutes for meetings.

Arranged travel for the Treasurer and COO-Senior Vice President.

Arranged meetings for the Treasurer using MS Outlook.

Interacted with various levels of management.

Handled various databases using MS Excel and MS Access.

Monitored and ordered office supplies for the Treasury Department.

Coordinated and reconciled statements for the company's transit program, as well as, distributed transit vouchers.

Reconciled payroll payments to employees, as well as, batched and distributed payroll checks.

Printed, copied and distributed financial reports.

Answered multiple lines using a CISCO IP Phone 7965

Greeted incoming guests

Scheduled appointment rooms

Received mail/packages

Received monies in regards to payments of fees

Prepared paperwork for individuals pre-screen fingerprinting

Received monies for employees' extracurricular activities (i.e., movie tickets, stamps, etc.)

Opened front desk for morning duties

Assisted in duties where needed

Word Processor

Evanston Hospital - Evanston, IL

January 2005 to December 2007

Typed reports for Surgical Pathology

Type Microscopic evaluations

Input medical requisitions, EPIC requisitions and/or NOVA requisitions

Answer phones

ELMR/CPE Administrator

Deloitte & Touche’ - Chicago, IL

June 2000 to October 2001

Supported 1,000+ employees for compliancy and accreditation for accounting licensure within the state of Illinois.

Traveled off-site for National and local trainings that detail the development, coordination and set-up for seminars.

Ordered and distributed training/study materials to new hire employees.

Interacted with various levels of management.

Handled various databases using MSExcel and MSAccess.

Developed and implemented an online Continuing Professional Education form for all employees within the Chicago office.

Supported the Professional Development Director in planning future seminar sites.

Administrative Assistant

S & G Packaging, L.L.C - Chicago, IL

June 1998 to May 2000

Coordinated, prepared and distributed daily reports

Aided in the organization and maintenance for the tracking database for the Year 2000 computer systems

Assisted Customer Service with inputting prices and tracking orders for customers

Maintained filing systems

Typed correspondence and create presentations

Collected, inputted and maintained time records for the Customer Service department

Provided relief for receptionist

Ordered supplies for the Corporate Division

Handled the sorting, distribution and preparation of daily mail procedures

Processed incoming invoices for payment

Provided assistance in administrative work for the Sales and Human Resources Department

Administrative Associate

YMCA of Metropolitan Chicago - Chicago, IL

November 1997 to April 1998

Prepared correspondence for VP of Buildings and Properties

Processed incoming invoices for payment

Investigated outdated and delinquent invoices

Assisted in the planning and reconstruction of the Lawson House YMCA

Prepared budget for the Metro YMCA and the Buildings and Properties Division

Contacted vendors for collection of past due amounts and to resolve disputes

Handled and maintained registrations for various YMCA vehicles in Illinois

Handled confidential information

Ordered supplies for the building

Coordinated new telephone system in their present location

Maintained VP's schedule

Interacted with various levels of management

Opened, scanned and answered incoming mail

Attended budget inquisitions

Provided excellent interpersonal, verbal and written communication skills

Office Associate II

Department of Human Rights - Chicago, IL

May 1996 to November 1997

Received visitors, answered telephone inquiries and routed all calls to the appropriate persons in a timely and courteous manner

Provided clerical support to the Manager

Inputted confidential data in an AS/400 windows environment

Served as relief person for receptionist.

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