Customer Service Representative
Resume:
KaShanda Lyons
Jacksonville, FL *****
***************@*****.***
To obtain a position within my skills and my experience can be used towards the growth of the organization that I may grow resourceful and goal driven. Develop a professional solid commitment to growing a healthy relationship with the company. Dedicated, strong organizational skills and pay attention to detail. Work Experience
Retention Agent
Comcast - Jacksonville, FL
2012 to 2015
Received High volume phone calls on a daily basis, Work to retain customer with the company by offering solutions to better fit the need of the individual, received payments and made arrangements for customers to secure the account, also helped customer maintain or upgrade to next level of service while offering excellent customer care. Sale Representative
ADT Security Services - Jacksonville, FL
2011 to 2012
Contacted customers with outbound sales calls to gain their business or to upgrade the customers current security systems by scheduling appointments for the proper technicians to go out and complete the installation or repair to services.
Online Customer Service Representative
Convergys - Jacksonville, FL
2010 to 2011
Temporary position for a pilot program started by proctor and gamble, duties and and daily activities consisted of learning beauty care products to assist clients via webcam for consultations of products desired. Explained with great confidence and enthusiasm while providing great customer service. Customer Service Sales
Citi - Jacksonville, FL
2007 to 2009
Assisted customers daily with billing questions, and I answered questions regarding the customers account while resolving the customers issues I was able to offer them product and services to help manage and maintain there accounts in a proper and effective manner. Education
High school or equivalent
Englewood High School - Jacksonville, FL
1993 to 1997
Skills
EXCEL, MICROSOFT OFFICE, OUTLOOK, POWERPOINT, WORD Certifications/Licenses
Customer Service Skills assessment - Proficient
July 2018
Indeed Assessments™ evaluation completed with Proficient rating. View my results:
https://share.indeedassessments.com/share_assignment/htk3-8kcqokpqboc Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Proficient in Microsoft Office, Windows 98/ NT, Outlook, AVAYA, Word, Powerpoint, Speed Pay and Excel.
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