Account Specialist Customer Service

PATRICIA AUSTIN RUDELL

Beaumont CA ***** Cell: 909-***-**** Email: ********@******.***

Results-oriented manager/supervisor with over 25 years of administration experience, including excellent analytical, organizational, and problem-solving skills. Resourceful and persuasive person, able to communicate across all staff levels, a leader who promotes stable organizational relationships. Successful sales professional, Areas of expertise include, but are not limited to:

Purchasing Agent/Manager Production Manager/Print Buyer

Project and Traffic Management Executive Administration

Sales and Marketing Budgeting and Cost Control

Accounts Receivable Print Production Account Specialist

EMPLOYMENT HISTORY

Eevelle Inc 9/2020-9/2021

Customer Service for E-commerce oversaw large accounts responsible for entering orders daily for Amazon 300 plus a day, same with Walmart and E-bay enter in system per due dates, set up shipping labels/ Ship Station, plus invoicing QuickBooks, Excel

Welk Resort Group Inc. 12/18/2018 -3/20/2020

Marketing Agent from 12/18/18 to 6/10/19 Transferred to:

Resolutions Department- resolve issues for guest who are having problems getting their trips vouchers and

Their money back to the closer of the Travel Agency that was been used to fulfill their Travels refund their money if they could show proof of purchase/deposit and send them a new Travel Voucher with new vacation,

Excel, Word, Google, TSW, etc.

PAT AUSTIN PRINT SPECIALIST/CONSULTANT 3/2011 – 1/2019

Self-employed, Beaumont, CA

Manage the development and implementation process of the company’s products and services involving

My customers and graphic artists/designers, focusing on the delivery of new and existing products.

-Estimate projects levels of effort and the resources and requirements by using standard estimating

Techniques and the tools, and by working with appropriate staff to understand scopes of effort.

-Prepare project plans, schedules, and budgets, and by working with appropriate staff to understand

Tasks necessary to complete the project. Identifying risks and developing and executing contingency plans.

Arrowhead Credit Union Corporate Office 08/07 – 03/2011

Purchasing Agent/Manager

Responsible for Purchasing for Corporate offices and 29 Branches all departments

A buyer for out-sourced activity, negotiating best value within deadline requirements; managing vendor relationships

Assisted the Marketing Department with specs and ideas, on how to run the job more economical

Press checks on special projects, quality control, inventory control.

Keep website for my department update, run monthly reports, meeting with VP of Finance

Order Equipment for Branches and offices from printers to copiers to bill counters and ATM’s

Order for new Branches all they would need to open, inventory all equipment when Branch was closing and so much more

Twenty-Twenty Marketing Group, AKA Wilden Pump & Engineering Grand Terrace, CA 09/02 – 01/2007

Production Manager

Responsible for throughput and delivery of all jobs; coordinate activities of all departments to assure timely completion of projects per customer requirements; maintain records necessary for effective planning

A buyer for out-sourced activity, negotiating best value within deadline requirements; managing vendor relationships

Directly support Account Executive in managing large projects, providing cost estimates and projections for both internal and external sources

Responsible for cost accounting, accounts payable, and receivable functions

Responsible for customer service via pro-active communication to Account Executive and customer, appropriately

Press checks on special projects, quality control, inventory control.

UBS Printing Group Inc. Corona, CA 11/97 – 09/02

Senior Customer Service Rep/ Inside Sales (Print Production Account Specialist)

Commercial Printing/ Cartons / Labels / Forms and Promotional Items.

Sales and Marketing of up-scale Printing Company, with inside brokerage

Directly supported Account Executives in managing large projects, providing cost estimates for projects.

The business included 12 Salesmen; I assisted 6 of the top Salespeople.

Prior to this, the work experience includes Outside Sales for Express Printing Company in San Bernardino CA. assisted in accounting support. Data Entry, directing all activities in a small office, and special event sales, Marketing and Mailing Services

EDUCATION / TRAINING

1979 A.A. Degree in Computer Programming and Business Administration,

San Bernardino Valley College, San Bernardino, CA

1980 San Bernardino Co. Sheriff’s Academy

Academy training to become a Sheriff, PC838 arrest search and seizure

1995 Communicate Certificate-Print Representatives, Production Managers, and Buyers,

Brooks and Frank Technical Production Associates

PIA Classes, Los Angeles CA, Included Production Planning Scheduling, Estimating, quality control

Experience with Microsoft Word, Excel, Outlook, Quick Books. References upon request.

BILINGUAL-ENGLISH/SPANISH

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