Residence Manager Customer Service
Resume:
Kristina Valentine
Locust Grove, GA *****
**********************@*****.***
Authorized to work in the US for any employer
Work Experience
PROJECT HOSPITALITY - STATEN ISLAND NY - Staten Island, NY Medical Care Coordinator
July 2019 to March 2021
Provide intensive care coordination activities for clients. Assuring that member has access to, engages in and retains needed services as defined in the members care plan. Such services may include Acute Medical Care, Primary Medical Care, Preventative medical care Services, Home Health Care, Behavioral Health Services, Community Social Support Services, Housing & State and Federal entitlements.
Advocate for client services by phone and in person as needed. Perform home visits and follow-up to monitor services and client status. Participate in case conferences and trainings.
Maintain relationships with service providers.
Maintain accurate and timely documentation including all documents included in client charts, records and billing activity logs.
Attend supervision with the Care Manager as per agency policy. NY Foundling Hospital - Staten Island, NY
Direct Support Professional
March 2016 to Present
Ensure supervision, health and safety of individuals; Implement Individual Plan of Protective Oversight. Advocate for individual in the community (medical appointments, church, recreation activities etc). Ensure individual plan of care is implemented.
Ensure that individual medication is administered as prescribed. Assist in daily living skills (e.g. personal hygiene, food preparation, house keeping, laundry, shopping) Maintain facility in compliance with the OMRDD and COA standards. Facilitate individual learning and skill training in fire safety. Implementation and documentation of individual goals. Complete daily progress notes and other individual logs. Maintain updated certifications in CPR/first aid, SCIP, and AMAP. Provide atmosphere conducive to positive behavior. Observe, report regressive and unusual behavior and work cooperatively with clinical staff. Planning and preparing balanced meals.
Purchase groceries, clothing, hygiene supplies and other items needed for individuals. Attends appropriate workshops, trainings, and meetings. Assist in providing spiritual development.
Assist in providing ethical and moral values.
Transport and escort individuals on recreational activities, medical appointment, home visits, etc Assist in development of social skills.
Complete job related tasks as needed.
Administrative Duties:
Assume responsibilities assigned by Residence Manager (e.g., residents’ accounts, purchasing, payroll, maintenance, inventory, and petty cash.)
Attends all related meetings and required training and incorporates information into daily routines. Supervises assigned shifts to ensure security, health and habilitation program implementation. Communication of information to appropriate staff (personal observation, Day Program and medical appointments). PLS CHECK CASHERS OF NY
Customer Service Representative
October 2008 to April 2012
Managed a staff of 13 people)
Teller transactions
Customer Service
Open and closing the store
Upsell and Cross sell financial products
Balancing the vault
Replenishing and balancing ATM machines
Money order sales
Negotiate checks and credit card transactions
Western Union agent
Camp counselor
Education
CURTIS HIGH SCHOOL
2001 to 2005
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