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Data Analyst Call Centre

Dover, FL
January 17, 2022

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Curriculum Vitae

Name : Edwina Sefeti

Date Of Birth: 19/11/96

Marital status: Married

Contact : +1-239-***-****

Email :

Nationality : Fijian (Fiji)

Education Achievements

School Attended

1.Secondary/High school

2011-2015:Swami Vivekananda College


2003-2008 :LDS Primary School

2009-2010 :LDS Technical College

External Examinations

2015 - Fiji Year 13 Examinations

2014 - Fiji Year 12 Examinations (Fiji school leaving certificate- equivalent to USA high school diploma) 2010 - Fiji Eighth Year Examination

Work Experience:

1.July2015-December2015: Sales representative XingFai gift shop

2.March2016-August2017: Customer Sales and Services Representative Agent For Mindpearl Call center

3.April 2018-March2019: Food and Beverage attendant/host for DoubleTree by Hilton

4.March2019-September2021: Customer coordinator and events planner for Cupids Sweet Arrows

5.November2021-January2022: Customer service representative for AMBS call center

•Call Centre experience

•Customer sales and services experience

•Customer complaints and handling experience

•Experience in health systems environment

•Experience in airline industry

•Experience in scheduling appointments or contacting o/c

Previous Responsibilities

1. Second in Charge of team (Swiss Airlines account, Team Geneva)

2.Banquet (small) assistant organizer for DoubleTree by hilton.

3.Breakfast host,

4.Sales and Reservations data analyst

5.Events and sales Team leader

Relevant Skills

1.Communication Skills

*Excellent command of Oral and written English

*Computer Literate

*Clear, Loud and pleasant voice

2.Organisation Skills

*Great time management

*Prioritising work/projects in order of urgency

*Disorganization and procrastination is not on our vocabulary

*Double checks and reconfirms


*Always tries to finish tasks before end of the day

3.Interactive/People skills

*Friendly and welcoming Smile

*Good team member

*Likes to help people

*will go the extra mile


4.Leadership skills

*Team player

*Strict but also easy going

*Leads by example

*Work well under pressure

*Handling customer/guest complaints

**Recently moved to the United states of America in September 2021 from a small country called Fiji.

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