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Staff Supervisor Patient Services

Location:
Cincinnati, OH
Posted:
January 17, 2022

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Resume:

PROFESSIONAL SUMMARY

Professional RN skilled at communicating, organizing and resolving problem.

Focus on collaboration, communication and leadership knowledge to provide exceptional patient, family, and staff support.

Provide Skilled Nursing Home Care

Strong background in safe and timely patient placement and vast understanding of bed management

Proficient in Kronos, EPIC, Microsoft Office, Performance Management

EDUCATION

Masters in Health Services Administration

Xavier University

3800 Victory Parkway, Cincinnati, OH 45207

Bachelor of Science of Nursing

Summa cum Laude

College of Mount St. Joseph

5701 Delhi Road, Cincinnati, OH 45233

RN Diploma

Conemaugh Valley Memorial Hospital

School of Nursing

1086 Franklin Street, Johnstown, PA 15905

August 2012

May 2008

April 1992

PROFESSIONAL EXPERIENCE

Personal Touch Home Care

139 W. Tate Street, Lawrenceburg, IN 47025

RN Case Manager, June 2020 - present

Skilled Nursing Care

Plans, organizes, and directs home care services

Comprehensive assessments of patients and families to help determine home care needs

Complete physical assessment and direct care as needed

Educate patients and families on disease management

Initiate care plans and make revisions as needed

Communicate with physicians regarding patient needs, changes in patient condition

Cincinnati Children’s Hospital Medical Center

7777 Yankee Road, Liberty Township, OH 45044

Clinical Manager, Emergency Services, Liberty Campus, August 2017 – May 2020

Manages staff performance

Complete performance management evaluations for assigned staff

Professional knowledge and clinical ability sufficient to provide evaluation and treatment of complex patients.

Manager Advisor to following Task Forces: Emergency Preparedness, SeEDs, Education, Patient Family Experience.

Support department during Trauma “Big Room” situations to maintain patient care

Manager support to Scheduling Task Force and Core Group and Core Charge RN group

Complete monthly data collection and chart audits for Pain, Restraints, and Universal Protocol Processes

Actively participates in setting, monitoring, and achieving performance standards in collaboration with department Leadership.

Share On Call weekend coverage responsibilities for both Burnet and Liberty ED campuses as well as all 5 Urgent care locations

Communication with key stakeholders regarding bed availability when necessary

Serve as an Advocate for Patients, families and department staff.

Cincinnati Children’s Hospital Medical Center

7777 Yankee Road, Liberty Township, OH 45044

Manager of Patient Services, Liberty Campus, October 2015 – August 2017

Respond and support unit during Medical Response Teams to facilitate group agreement on patient disposition

Respond to Emergency Department for Trauma Alerts, acting as a Nurse Liaison

Respond and act as Nurse Liaison During Code situations to facilitate transfers

Patient placement for inpatient patients from emergency department, direct admits, or unit transfer

Schedule cases and communicate with surgical on call teams after hours

Communication with inpatient healthcare team regarding safe patient placement when necessary

Communication with key stakeholders regarding bed availability

Serve as an Advocate for Patients, families and Unit staff.

Committee team member – Emergency Preparedness Champion for organization

Project team member – Liberty ED to Inpatient Flow Project – Goal: Improve the patient flow/admit process, identify and mitigate known delays

Project Lead Liberty MPS – Bed Capacity and Mitigation Strategies – Goal: to develop a flow ID color system and standardized algorithm for each location to guide mitigation plans during high census

Completed Emerging Leader Program

Mentor for RN Clinical Bedside Leaders and Emerging Leader Programs

Created the Liberty Emergency Department Sitter Program

Cincinnati Children’s Hospital Medical Center

3333 Burnet Ave, Cincinnati, OH 45229

Manager of Patient Services, Main Campus, February 2015 – October 2015

Cross trained into MPS role to provide coverage

Allocate shift to shift staffing resources to Inpatient units

Respond and support unit during Medical Response Teams to facilitate group agreement on patient disposition

Respond to Emergency Department for Trauma Alerts, acting as a Nurse Liaison

Respond and act as Nurse Liaison During Code situations to facilitate transfers

Collaborate with Patient Flow Coordinators

Serve as an Advocate for Patients, families and Unit staff.

Patient Flow Coordinator, May 2008-October 2015

Patient placement for inpatient patients from emergency department, direct admits, or unit transfer

Review/coordinate individual unit flow plans with scheduled incoming direct, surgical admissions, and unit transfers

Communication with inpatient healthcare team regarding safe patient placement when necessary

Communication with key stakeholders regarding bed availability

Create Patient Volume Status Report for Senior Leadership

Project Team Member: Streamlining Psychiatry Admissions. Goal: Centralize psychiatry admissions through main hospital Patient Flow Coordinator.

Team Member: Restraint Team. Goal: working to revise orders and documentation regarding use of restraints in order to remain JCAHO compliant.

Project Team Leader: LEAN Project. Goal: to streamline work process for patient flow.

Team member: Rapid Cycle Improvement Collaborative. Goal: Improve Emergency Dept. to Inpatient Safe Hand Off.

Committee team Member: Psychiatry to Medical Overflow Communication. Goal: Create a standard flow of communication between medical and psychiatric flow coordinators when overflowing psych patients to medical units.

Proficient in use of Microsoft Office, EPIC and Bed Tracking Systems

Designed and maintain job aids/office forms for Flow Coordinators

Participate on hiring/interview panels

Proficient in use of Kronos: database used to maintain timecards/schedule

Psychiatric Staff Supervisor, January 2007 – May 2008

Night Shift Staff Supervisor over 6 inpatient and 3 residential adolescent and child psychiatry units at Main Campus and College Hill locations

Proficient Crisis Intervention Techniques Assistant Instructor

Safety Coach

Completed staffing for oncoming shift

Addressed patient, family or staff complaints

Assisted units with patient care, medication administration, lab draws, crisis intervention as needed

Created Communication Report for Senior Leadership

Staff Nurse Child and Adolescent Psychiatry, February 2003 – January 2007

Admissions and Discharges

Patient Assessments

Care planning

Lab Draws and Medication Administration

Oversee additional ancillary staff

Address patient, family or staff concerns

Proficient in Crisis Intervention Techniques

Maintained Electronic Medical Records

Performance Improvement Committee, Chair

Community Mental Health Center

285 Bielby Road,

Lawrenceburg, IN 47025

Per diem:

May 2003 - June 2007

Part time:

Feb. 2003 - May 2003

Full time:

Feb 2001 – Feb 2003

Night shift Charge RN - Adult Psychiatry Inpatient Unit

Medication and treatment administration, Admissions and Discharges

Communication with physicians

Care Planning

Supervise unit staff

Address patient and family concerns

Educated in Non-Violent Therapeutic Crisis Techniques

Coordinate and facilitate therapeutic groups

Western Hills Retirement Village, September 1999 – February 2001

6210 Cleves-Warsaw Pike,

Cincinnati, OH 45233

Nightshift Staff RN - Skilled Nursing Unit

Part-time Shift Supervisor

Patient Assessments

Medication and Treatment Administration

Care planning

Address Patient and Family Concerns

Maintain staffing ratios to ensure safe and quality patient care

Physician rounding and communication for acute issues

PROFESSIONAL ORGANIZATIONS

Sigma Theta Tau International, Omicron Omicron-at-Large Chapter (373)

American Nurses Association

Ohio Nurses Association

Emergency Nurses Association

PUBLICATIONS

Down, T. and Clasgens,A. (2013). Lead and Deploy Patient Safety through Proper Patient Placement. Patient Flow Journal: http://www.centrallogic.com/resources/patient-flow-journal/lead-and-deploy-patient-safety-through-proper-patient-placement?page=1

SKILL HIGHLIGHTS

Pediatric Advanced Life Support (PALS)

Advanced Cardiovascular Life Support (ACLS)

Basic Life Support (BLS)

STABLE Program

Emergency Nursing Pediatric Course (ENPC)

Trauma Nursing Core Course (TNCC)

Basic Disaster Life Support (BDLS)

Advanced Disaster Life Support (ADLS)

LICENSURE

Ohio Board of Nursing

License # RN.286639

Issue Date: 8/11/1999

Effective Date: 7/6/2019

Expiration Date: 10/31/2021

Indiana Board of Nursing

License # 28149926A

Issue Date: 3/20.2001

Expiration Date: 10/31/2021



Contact this candidate