Carmen Waldrop

*** *******

Monticello, FL *****

786-***-****

Objective

After 30 years in the customer service industry of retail, I am ready for a fresh start in a somewhat new field that can use my experience and knowledge of people and business. I wish to put my ethics and energy into a new career that can teach me more and give me a powerful outcome.

Work Experience

Operations Manager- Stein Mart Tallahassee, Florida

08/2012 – 10/2020

●Divide responsibilities with General Manager.

●Responsible for ladies, gifts/linens, store operations, human resources and receiving/shipping areas.

●Open/close store and systems.

●Keep up with all daily operations as running of store, sales (daily and specials).

●Run and react to reports for store (daily, weekly and monthly) to build on store’s $5 million in sales. Examples: communication, payroll, merchandising, LP and most of all customer service.

●Interview, recruit, hire, train, coach associates for a better tomorrow.

●Maintain communications lines between corporate, GM and all levels of employees.

●Worked to push all customer orders and ship outs, then was part of set up for company set up of in store and curbside pickup as well as fulfillment of all ship outs (including when store was closed, and business was doing customer online orders only).

●Set up and handling of yearly inventory and management thereafter.

●Set up, mentor and push during all competitions (corporate and store).

●Set up and move forward with liquidation of company assets as deemed by liquidation company and Stein Mart corporate.

●Managed the cleanup of building and fixture sale before handing over keys to landlord.

Technician- Jefferson County Humane Society Monticello, Florida

10/2010 – 08/2012

●Keeping up with daily maintenance of facility and animals.

●Cleaning and caring for animals and keeping adequate living environment while animals are living at facility.

●Working and maintaining medical care of any animals in need while at facility (running tests and giving medications and vaccinations).

●Maintaining records of all animals coming in and out of facility as well as medical care given to them.

●Work adoption programs sometimes done off site.

Assistant Store Manager-dillard’s TALLAHASSEE, FLORIDA

11/2009 – 08/2011

●Open and close building including setting alarms.

●Cash room audits.

●In charge of growing three departments in building Home Dept, Women’s and Petite Dept, to exceed the $1.5 million per yr. business.

●Train, work with associates on merchandising, decorating, displays, new flows and any new ideas being implemented by corporate.

●Work hand in hand with buyers to make sure and get the right products in the store and the correct flows.

●Run reports to show sell through on certain vendors so that we can talk to manager and district manager knowledgably.

●Maintain and exceed sales goal to keep business growing constantly.

Department Manager-Bed bath and beyond tallahassee, florida

11/2006 – 11/2009

Assistant store manager-ross dress for less tallahassee, florida

Assistant Manager, Sales-chicos tallahassee, florida

Assistant Manager / Softlines- kmart ithica, new york

Assistant Manager - Store Manager-tjmaxx rochester, new york

Men's Accessories Assistant Buyer-stein mart jacksonville, florida

Co. Manager - Sr. Co. Manager- body shop of america jacksonville, florida

Education

5/1996 Jacksonville University, Jacksonville, Florida

Bachelor's Degree

Bachelors of Fine Art, Visual Communications

Skills

Computer Literate currently using

Register/credit card machine currently using

Languages

Spanish

References

Reference Name Phone Email Type

William Lee 850-***-**** Personal

Debra Cox 334-***-**** Professional/Personal

Michelle Lagace 229-***-**** Professional/Personal

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