Assembly Technician Customer Service
Resume:
Adriane Semprevivo
Folcroft, PA *****
*****************@*****.***
Work Experience
Operations Supervisor
Medical Alert Connect America - Broomall, PA
July 2013 to December 2021
• Interviewed, onboarded, trained, evaluated and retained team members across 2 departments
• Ensured team were up to date on company standards and necessary safety and compliance certifications
• Planned team members daily workload to support business priorities so daily/weekly goals were met for both Refurbishing and Returns departments
• Ensured team members time sheets were corrected and up-to-date for weekly payroll
• Demonstrated a positive work culture to improve productivity and retain team members Refurbishing Department
• Programed and Refurbished over 20 types of medical products to specific customer and company specifications
• Ensured quality control of all units (1000 units per day)
• Recorded and Reported on daily and monthly inventory of new and refurbished units Returns Department
• Triaged the unloading of incoming packages to ensure safety of team members and quality of inbound units
• Verified and itemized customers information on inbound units
• Logged all customer updates and complaints on Salesforce and effectively communicated complaints to Customer Service Department
Assembly Technician
ALLOY SURFACES - Aston, PA
December 2010 to June 2012
• Accurately worked on production line of military equipment
• Ensured production requirements and standards were met
• Completed quality control tasks including reviewing and packing equipment Education
High school diploma
Midwest City High School - Oklahoma City, OK
Skills
• Triage
• Salesforce
• Interviewing
• Inventory Control
• Operations Management
• Employee Orientation
• Quality control
• Supervising Experience
Certifications and Licenses
HIPAA
October 2021 to October 2022
OSHA
October 2021 to October 2022
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