Salesforce administrator

BHARATH. ANU

**********@*****.*** Phone: 647-***-****

Professional Summary

Certified Salesforce.com Administrator (201)

Over All 13 years of IT experience .4-years Experience on Salesforce Admin /support and development, Design, Development, Configuration, Implementation and support experience with salesforce.com platform.

9 years QA Analyst/ QA Engineer software Quality Assurance Testing.

Experience with implementing the salesforce.com processes related to Leads Management, Opportunity, Campaigns and Case Management

Experience in Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Service Cloud Computing Environments.

Extensive experience in designing of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Sharing & security rules in Service Cloud. Design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements

Experience in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.

Experience working with Force.com IDE and Salesforce.com Sandbox environments.

Experience in performing page layout customization, created custom links based on user requirement.

Experience in working with various Salesforce.com standard objects like Leads, Accounts, Contacts, and Opportunities along with Reports and Dashboards.

Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.

Work experience in using different data tools – Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete

Experience in Finance, Banking, Retail, Marketing Insurance, Telecommunications (CRM)worked on Mainframe, Web based, mobile testing application apps and Client Server Applications

Working closely with Business Analyst for development, testing, deployment, documenting, maintaining and user training.

Strong experience in creating Test Strategy, Test Plans, Test Scripts, Test Scenarios and Test Completion Reports. Expertise in creating Test Metrics and Traceability Matrix for test coverage.

Experience in working with Data Warehousing Testing & development tools on BI.

Expert knowledge in ETL, OLAP and OLTP systems.

Experienced in Integration Testing, System Testing, Regression Testing, GUI, Black box, and White box, Security Testing, Performance Testing, Stress Testing, Load Testing, and User Acceptance Testing.

TECHNICAL SKILLS:

Salesforce

Technologies

Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visualforce (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales cloud, Service cloud.

Salesforce Tools

Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform, Sandbox and Production, Data Loader

SAP ERP BW /BI/BO

Verifying & Validation of Transformation Rules in BI /BO DS0, Infoset, InfoProviders, and loaded data from SAP ECC to SAP BI

Testing Tools

WinRunner, Load Runner and Test Director, Rational Robot, Rational Test Manager, Rational Clear Quest, QTP, Bugzilla, QA Run, QA Load

Web Technologies

Java 2.0, XML, ASP, HTML, DHTML and JavaScript

Languages worked in testing Environment

C, C++, SQL, PL/SQL, Visual Basic 6.0.VB++, VB.Net, Testing Script Language, SQA Basic, Java Script and VB Script

OS

HP Unix/Sun Solaris, AS/400 and Windows95/98/NT/2000

RDBMS

SOQL, SQL, Oracle 7/8i/9i/10g, DB2, MS-Access, MS Excel, Mainframes

Application servers

JWS 2.0, WebLogic 5.1/6.0, WebSphere 4.0 and IIS

Network

FTP, HTTP, TCP/IP and TELNET

Front-end Tools

Eclipse, SQL Query Analyzer, MS Visio, TOAD for Oracle (Crystal Reports), SQL server

ETL Tools

Informatica 6.1/7.1, Cognos, Erwin, BO, Business strategy,

And BI.

CERTIFICATIONS:

Certified Salesforce.com Administrator (201)

PROFESSIONAL EXPERIENCE

Client: Teradata May 2018- Present

Salesforce.com Admin

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like force.com API, and web services.

Working with various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.

Worked with Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities. Designed and developed SFA based Application on force.com platform in salesforce.com environment

Worked for Salesforce administration support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.

Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.

Experience in Data Migration using Import Wizard, Workbench and integration tools like Apex Data Loader.

SFDC integration using web service and apex programing, service entitlements salesforce.com service cloud functionalities. Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.

Create custom report types, custom reports and dashboards to meet the reporting

requirements of the decision makers in the organization

Used Jenkins for Continuous Integration and Active Specs as build tool.

Created Lightning app for company's product page to display items from inventory.

Implemented Salesforce Lightning Components for small set of users within the organization.

Provide technical leadership, by configuring Salesforce Client Relationship Management (CRM) tools, to enable

Create process policy and support documentation for the BI and CRM teams.

Analyzed various CRM tools developed by various Optum departments/ internal orgs.

Prepared detailed analysis document, gap analysis and assessment document to feed into the enterprise CRM tool.

Opportunity Management, Sales Data and Intelligence using Sales cloud. Used SOAP to exchange information with external systems.

Implemented web-service integration from SOA using SOAP, WSDL and REST web services.

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Experience working as Quality Assurance Tester for 9 years

Worked at Sr. QA Tester Sun Insurance July 2015–April 2018

Worked at London life, (London, ON, Canada) June 2013 – Aug 2015

Worked at Canadian Medical Association Holdings (CMAH), Ottawa) October 2012 to May 2013

Worked at Universe (Financial Insurance) -Toronto April 2009 to Sept 2012

EDUCATION / CERTIFICATION

Bachelor of Sciences. India

Post Graduate diploma in Computer science, India.

Status Of visa in Canada: Permanent Resident of Canada

Contact this candidate