Katy Bednarski

Pompano Beach, FL *****

adpx39@r.postjobfree.com

+1-786-***-****

Recently working for Conduent, as CS Team Leader, for Pharm Solutions . I currently take phone calls from patients. I manage private information, and connect them to the teams that can further assist them with their needs. I also handle coaching of new team members, assisting with paper work, and reporting. Does line checking and follows business best guidelines to ensure quality customer service, and government compliance.

Authorized to work in the US for any employer

Work Experience

Customer Experience Associate 1

Conduent - Boca Raton, FL

October 2020 to Present

Works with patients under Pharma life sciences solutions. Ii help guide patients as a cre coordinator in both Spanish and English. Helps coordinate the patients needs, and guide them to the proper teams for assistance.

Assistant Manager

Publix - Miami, FL

June 2013 to March 2019

Opened and closed the store. Ran the store as Manager in charge. Created schedules, followed safety practices. Coordinated teams to preform multiple tasks. Was in charge of Customer service dept. And overseeing multiple tasks in training and educating associates. Customer Service Team Lead

PUBLIX SUPER MARKETS various locations - Miami Beach, FL September 2000 to June 2013

Became a Team leader and store administrative coordinator. Worked on payroll, scheduling, and coordinating the daily work flow, as well as customer experience and guiding the team. Customer Service Associate

PUBLIX SUPER MARKETS various locations - Miami Beach, FL October 1995 to September 2000

Worked in various cashier and front facing positions, and learned customer service accounting. Education

High school diploma

Miami Beach Senior High School - Florida

June 1991 to June 1995

Skills

• Administrative experience

• Customer service

• Accounting

• Sales

• Store Management Experience

• Assistant Manager Experience

• Multilingual

• Retail Management

• Spanish

• Recruiting

• English

• Merchandising

Languages

• English / Spanish - Fluent