Customer Service Operations Manager

Anne Bruna

*********@*****.***

Experienced Director Of Client Relations with a demonstrated history of working in the financial services industry. Skilled in Sales, Asset Management, Retirement Planning, Market Research, and Management. Strong business development professional with a RICP focused in Retirement Income Certified Professional from The American College.

Experience

Director of Investment Operations/Client Relations Northwestern Mutual, Pittsburgh, PA (US)

Greater Pittsburgh Area

As Director of Investment Operations, I process trades, wires and gift transfers and journals daily.Suggest for client portfolio re-balancing and year-end tax loss harvesting. Manage new procedures and modify current techniques for execution. Ensure positive contact with technology, facility training, and encourage relationships with vendors. Support Compliance Officer to enforce policies and audit compliance matters. Confirm portfolio valuation for management decision making and publicize Net Asset Values.Support investment related and customer service activities.Monitor and better current internal controls and processes. Coordinate with management on annual growth plans. As Director of Client Relations, I have the responsibility of ensuring that the financial security needs of the client base are met. I coach and support a team of 15 financial representatives who reconnect with the clients to build financial security through planning, service and sales. I respond to regulatory requirements and create an annual plan to execute the strategy, drive revenue, and manage

expenses. I define and execute the marketing strategy, and communication plan to engage all leadership, financial representatives and office staff. I develop the customer service model, including who provides the service to the clients. I determine the infrastructure needed to support that model in order to provide a consistent client experience.

Operations Manager Jul 2013 - Jul 2014

LPL Financial

Branch Operations management: deposits, trade executions, asset management, asset rebalancing, vendor management, client relations, marketing, compliance, advisor assistance, office management Financial Advisor Jun 2010 - Jul 2013

GWN Securities

I help my clients manage multiple goals and handle complex financial situations I follow a process that involves getting to know you and your goals and designing a plan that suits your unique needs. Once that plan is in place,

I help you track your progress and update your plan so you can focus on living and enjoying your life. I specialize in the 403b and PSEA school system. I am knowledgeable in PA State pension plans and their intricacies.

Financial Advisor Apr 2009 - Jun 2010

Waddell & Reed

Greentree, Pa

I help clients navigate the recent uncertain financial times by utilizing a more comprehensive, relationship-based financial planning process that integrates services critical to my client's financial success such as: insurance, investment management, estate & long term care planning.

Financial Advisor Jan 2005 - Jan 2009

Ameriprise Financial

I began my career as a financial advisor in 2005 with Ameriprise Financial receiving some of the highest levels of training in the field. This led to receiving honors such as First Year Top Achiever, Mercury Award for financial planning, and earning the CLTC designation. As a comprehensive financial planner, I assisted clients in a all-inclusive approach to accomplish their goals. Through the fact fact finding process, my clients benefited from a customized approach to managing their wealth and achieving their long-term goals. Skills & Specialization

Business Operations And General Business, Management Activities Or Functions, Operations, Operations Management, Operations Manager, Human Resources, Hr Management, Client Relations, Benefits, Pension Plans, Marketing, Market Research, Marketing Strategy, Marketing Communications, Product, General Management, Operations And Admin, Sales, Business Development, Finance, Asset Management, Financial Planning, Compliance, Strategic Planning, Securities, Series 6, Series 7, Global Security, Vendor Management, Procurement, Broker, Trading, Financial Services, Administrative Or Clerical, Messages And Contact, Customer Service Oriented, Customer Service, Retail, Positions, Retail Sales, Clinical, Crc, Bookkeeping, Office Management, Office Tasks, Office Management, Nursing, Long Term, Long Term Care Education

American College of Financial

Retirememt Planning

RICP Designation

Finra Feb 2006 - Feb 2006

Series 7, 66, LAH

Websites

https://www.linkedin.com/in/anne-m-bruna-ricp-cltc-97b41084 https://www.linkedin.com/in/anne-m-bruna-ricp-cltc-97b41084

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