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Customer Service Operations Manager

Location:
Albania
Posted:
January 17, 2022

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Resume:

CHRIS-PHILIP DANDAN

LEBANON

MOBILE : +355*********

OBJECTIVE

Looking for a suitable job where I can assist my employer through my experience dedication and solid decision making.

EXPERIENCE

FAST LOGISTICS 2013-2018

COORDINATOR

Changed existing procedure to be more in coordination with major customer.

Identified process bottle neck, and took action to ease customer’s pain.

Handle customer relationship

Manage all documentation, duty clearance, tracking, tracing, and invoicing.

Handling major corporate accounts

KUWAIT BRITISH FACTORY 2012-2013 OPERATIONS MANAGER

Managed 4 departments simultaneously:

Sales: created proper follow-up and reporting process.

Workshop: Improved output by establishing quality control process.

Logistics: Improved delivery process.

Purchasing: Limited wastage, and introduced bidding process on large ticket purchasing

LEBANESE CENTER FOR ATTARA (KUWAIT) 2009-2012

OWNER

Acquired Distributor status for herbal medicine in Kuwait.

Launched product, managed commercial space, delivery, warehouse, ordering, marketing and accounts.

SOURCE OF TECHNOLOGY (LEBANON) 1999-2006

SALES DEPARTMENT

Company operated in office supplies.

Managed and grew portfolio of customer though door to door sales, excellent customer service, and excellent pricing policy.

EDUCATION

1995: Libanel institute (BT 2 accounting)

2019-2020: Ministry of Labor Training Center-General Basic Electronic ( PCB, Assembly, soldering, testing, repairing, TV, Radio AM & FM ). Using power supply and oscylloscop. Duration 600 hours for 6 months preparing 59 boards .

Workshop :

Arduino level 1 on February 4 & 6/2020 Lebanon

Delivering outstanding customer service on March 5th, 12th and 19th / 2016 Kuwait.

Lexmark printer training on 19th March 2013 Kuwait.



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