Support technician

** ****** ***** ****** ****

Johannesburg ****

073*******

*************@*****.***

HECTOR SITHEMBISO SIBANDA

PERSONALIY Responsible, Ethical, Disciplined, Diligent, Competitive, Assertive, Innovative, Open- minded, able to work at the same time multitasking, Organized and deadline driven and Flexible to adapt to rapidly changing environment Development focused, Adaptable and People friendly.

EXPERIENCE QUOTATION ADMIN, BYTES MANAGED SOLUTIONS September 2014 to December 2017

My Roles and Responsibilities

Communication with clients via Email, SMS and telephone. Ensure calls are resolved within SLA

Assist with incident resolution and reporting

Problem analysis and resolution

Site survey

Compile Weekly, Monthly and Incident reports

Material check

HELPDESK AGENT, BYTES MANAGED SOLUTIONS

March 2012 to August 2014

• Monitoring and following up on out of service ATM with the ATM custodians.

• Ensuring ATM are always available, logging faults calls with our service providers (Bytes) and (BMS).

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• Logging Site maintenance calls and troubleshooting

• Basic escalation procedures from the first line support

• Sending of alert notifications to relevant distribution lists.

• Communication with users via Email, SMS and telephone.

• General system monitoring with second line support

• Occasional desktop and network support

• Perform 2nd / 3rd line remote support customer call Centre systems

• Ensure calls are resolved within SLA

• Vendor management on calls logged to bytes

• Assist with incident resolution and reporting

• Problem analysis and resolution

• Constant monitoring of systems

• Perform systems health checks

• Liaise with call logging Helpdesk

• Compile Weekly, Monthly and Incident reports

• Maintaining system configuration and other system related documentation EDUCATION RICHFEILD GRADUATE INSTITUTE OF TECHNOLOGY 07 October 2019

CompTIA A+ (Computer service technician)

REFERENCES TSHOLOFELO MOSINGATHI

BYTES MANAGED SOLUTIONS

Helpdesk agent

082 6000 91

Tionette

BYTES MANAGED SOLUTIONS

Helpdesk agent

082*******

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DISCLAIMER AND SIGNATURE

I, Hector Sithenbiso Sibanda ID Number: 920********** hereby confirm that the information contained in my application is true and correct and agree that my application can be rejected should the information be false and incorrect.

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