Customer Service

Alexia White

**** ******** **. **** **. louis, Illinois 62206

Cell Phone: 618-***-****

Email: adpwz2@r.postjobfree.com

Objective

Demonstrated a strong ability to work within teams and multi-task projects under strict deadlines. Nine years of distinguished performance in data entry and customer service. Worked with software such as Microsoft Word, Microsoft Publisher, Microsoft Power Point, Microsoft Excel, TellerPRO, Nautilus, Gift Card-Meta Bank. Recognized as a reliable leader and excellent team player.

Professional

Full-Time, ASMR Research, Chicago Corp 161 Clark St., Chicago, IL 60601, April 2021-current.

Assist claimants with unemployment claims. Inbound/outbound calling.

Adjudicate issues between claimants and employers.

Fraudulent Investigator- thoroughly investigate identification documents submitted for denial/ approval.

Part- Time, Amazon, 462 Hazelwood Logistics Center Dr Hazelwood, MO 63042, October 2019-July 2021

Handles customers packages, scan packages to proper pallet.

Full-Time, Instacart, St. Louis, MO, Sep 2020-Current

Pick-up/Drop-Off customer’s groceries and navigate to customer’s destination.

Full-Time, Uber/Lyft Driver, St. Louis,MO Nov 2016-2020

Pick-up/Drop-Off passengers to and from their destination, utilize GPS to navigate to correct addresses.

Full-Time Teller, Associated Bank, Belleville, IL, Jan 2015-2018

Assist customers with Checking Accounts, Savings Accounts, and Health Savings Accounts. Financially help customers make mortgage payments, loan payments, credit card payments check cashing and balanced these transactions daily while ensuring a positive interaction with customers and non-bank customers. Inbound/outbound calling customers regarding their accounts and products offered. Maintained cash availability and accounting of Automated Teller Machine (ATM) on a daily basis.

Uncovered customer needs beyond the immediate transaction, and successfully transitioned the customer to the appropriate source to address the need. Informed and educated customers on their basic financial accounts, and beneficial company products and services. Monitored bank vaults to ensure cash balances are correct, and day to day operations are correctly entered into the system. Inbound/ outbound cash ordering to and from branch vault. Manage branch supply order.

Balance currency, coins and checks in cash drawers at the end of shifts and calculated daily transactions using computers and calculators. Greeted and quickly surveyed all customers per company policy to ensure positive security measures.

Part-Time worker, Steak N’ Shake, 109 Regency Park, O’Fallon, IL, 62269

Serve customers daily with fresh food and drinks. Explain various dishes on the menu to customer and make recommendations. Take orders and relayed the same to kitchen staff Ensure simultaneous preparation of all orders for a single table and serve in professional manner

Calculate meal costs and add taxes for final bill calculation.

Part-Time worker, Schnuck's, 5720 North Belt West Belleville, IL, Jan 2014- Jan 2015

Help assist customers using customer service skills, enter and scan products, data entry. Tend to customers at the service desk with answering questions, refunds, answering calls, price inquiries. Balanced cashiers’ drawer’s at the end of the day, print store totals.

Seasonal Customer Service Representative, JT Tax Ventures, Cahokia, IL, Jan 2013-March 2014

Communicated with customers, employees, and other individuals to answer questions and explain information, entered client data into tax software from client data forms, maintained office filing system, inbound/outbound calling.

Education

Belleville Township High School West, Aug 2009- May 2013

Skills and Abilities

Intense Data Entry

Proficient Typing

Strategic Planning/ Organization

Multi-Task

Computer Proficient

Customer Service

Sales

Activities

Volunteer Work

Larry Rice Shelter (October 2009)

United Way (2015-2018)

Community Service, May 2013

Participated in the 2013 National Assessment of Education Progress

Help raise money to end Alzheimer’s 2015

References

Hortense Toney

Supervisor & Owner

J.T. Tax Ventures

3680 Falling Springs Road, Cahokia, IL 62206

Phone: 618-***-****

Email: adpwz2@r.postjobfree.com

Contact this candidate