RESUME

Name: Eknath Hariba Chorge

E-mail:adpwx5@r.postjobfree.com Contact No: - 918*********

- 919*********

Professional Experience Summary

A Professional with eight years of experience as System Engineer with technical expertise in the operations and support functions.

Currently associated with Dixit InfoTech services Pvt.Ltd as a “Senior System Engineer.

Work Experience:

1.Dixit Infotech

Duration:Jan 2020 to 14 Oct 2021

On Site: Nomura

Role: Senior System Engineer

Roles & Responsibilities:

Resolving applications issues within SLA norms.

Monitoring patching report and troubleshooting non reporting boxes.

Good expertise on daily ticketing tool i.e. Service now and Manage engine tool.

Provide first level support to Citrix and VMWARE Infrastructure.

Assign and unassigned VDI Machines to end users and also trouble shoot issues.

Configuring setup of Cisco VPN and Netscaler for WFH users.

Configuring and installing enterprise application on iPhone device.

Good knowledge to prepared laptops for end users and log a call to HP and dell support team if req.

Migrating windows 7 to windows 10 operating system and troubleshooting issues

Upgrading windows 10 build version from 1809 to 1909 version.

Weekend software deployment activities.

Rebuild VDI through Vcentre and troubleshoot issues.

Work Experience:

2.eClerx Services Limited, Mumbai

Duration: Oct 2015 to Jan 2020 Designation: Senior Analyst

Role: Senior System Engineer

Roles & Responsibilities:

Providing Technical support to several clients across location.

Active Directory Operations like User ID Creation, Deletion, and Modification also Mailbox creation, and distribution List Creation in Exchange

Unlocking domain account and resetting the permissions with password.

Monitoring WSUS and Symantec Console and sharing report to concern team for Update. Also troubleshoot non reporting machines.

Configured the WDS server and uploading the different model of OS Images on WDS server.

Configured Dell Wyse Device Manager for Thin client (WDM Server).

PDQ Deploy\ PDQ inventory for software management.

Providing first level support to robotics (RPA) team. As per the BOT condition, configured servers and provide grant access to developer team.

Troubleshooting on all desktop level issues such as Email, Network, Domain Login and other.

Installation of configuration of Network & local printer.

Installed critical Windows patches of desktop, VDI and laptop (WSUS)

3.IT Source PVT LTD, Mumbai Duration: Feb 2014 – Sep 2015

Designation: Desktop support Engineer

Roles & Responsibilities:

Resolving user issues remotely via various remote tools to all across location.

Co-ordination with Dell\HP support regarding H/W Issues & Technical support.

Handling & Support team to achieve common goal i.e. Customer satisfaction

Troubleshooting of Desktop PC, thin client, Avaya, printer & LAN.

Attending the problems highlighted on Mail and via Trouble Tickets.

Installation of configuration of Network & local printer.

Desktop Antivirus Update and trouble-shoot AV related issues.

Windows Update of desktop machines.

Looking on Tickets raised on manage engine and escalate ticket.

Troubleshooting of Outlook, Network, Domain Login and other Issue.

Providing resolution for assigned Helpdesk ticket as per SLA (Service Level Agreement)

CERTIFICATION & TRAINING

Passing Year

Diploma in Computer, hardware & Networking from Jetking

Jan' 2013

Corporate training for Citrix XenApp and Xendesktop (6.5) L1 troubleshooting

2014

ADIT(Advance diploma & information technology) & MSCIT

2009-2010

Academic Qualification :-

Examination

University/Board

Passing Year

B.Com

Shivaji University, Kolhapur

2011

H.S.C.

MSBHSE, Pune

2008

S.S.C.

MSBHSE, Pune

2006

Personal Dossier :-

Name:

Eknath Hariba Chorge

D.O.B:

10th Jan 1990

Address:

Jai Bhavani Nagar, Behind Marathi School, Majiwada Thane (W)

400601

Permanent Address:

Jai Bhavani Nagar, Behind Marathi School, Majiwada Thane (W)

400601

Phone No:

099******** 918*********

Nationality:

Indian.

Sex:

Male.

Marital Status:

Married.

Languages:

English, Hindi, Marathi.

Email:

adpwx5@r.postjobfree.com

Declaration

I hereby declared that the above written particulars are true to the best of my knowledge and belief. Looking forward to receive your early reply.

Thanking you in anticipation.

Yours faithfully, Eknath HaribaChorge

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