Call Center Agent
Resume:
Kwazakhele
Port Elizabeth
**05
APPLICATION: FOR POST OF AVAILABLE IN YOUR BUSINESS Dear Sir/Madam
Allow me to congratulate your business on its success to date, and wish you many more years of success still to come. It has always been one of my goals in life to be a part of a team as successful as yours. Given this letter I am writing to you regarding the recently advertised position in your company. I am a Student studying Public Relations (Third year) and would love to have an opportunity to work while I'm busy with my studies to gain experience in the field. During my last position I have learnt and gotten to improve the following skills:
● Handling customer information according to standard procedure
● Effective telecommunication
● Patience
● Empathy
● Time management
I will appreciate the opportunity with you to discuss my application. Kind Regards
Yolanda Mpayipeli
Resume of Yolanda Mpayipeli
Postal Address: 2202 Budaza Street
Kwazakhele
Port Elizabeth
6205
Cell phone Number: 067-***-****
PERSONAL INFORMATION
Name: Yolanda
Surname: Mpayipeli
Email address: adpwqi@r.postjobfree.com
Place of birth: Cape Town
Gender: Female
Date of birth: 16 August 1999
Marital status: Single
Home language: IsiXhosa
Other languages: English (Good), IsiZulu (Fair)
EDUCATION
Institution: Damelin private college
Diploma (in process) Public Relations (Final year) Majors: Public Relation, Media Studies and Business Communication Period: 3 years
Institution: Isilimela Comprehensive School
Highest grade passed: Grade 12
Year of completion: 2016
Subjects passed: IsiXhosa, English, Mathematical literacy, Business Studies,and Economics WORK EXPERIENCE
Company name: WNS Global services
Occupation: Call center agent
Period: 16 November 2020 – 30 September 2021
Team leader: Jody Solomon
Contact Details: 063-***-****
DEVELOPED ABILITIES FROM EXTRA-ACTIVITIES
At WNS Global Services I have developed these skills:
● Self -discipline, motivating myself to do my work
● Working with large number of people
● How to work well as team member of any group
WORK SKILLS
● Managing and solving customer queries
● Time management skills
● Multitasking
● Computer skills
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