Customer Service Representative

Samantha Peralta

*** ***** **, ********** ***** 347-***-****

Professional Summary

Customer service representative with over 5 years of customer service experience, and sales, as well as knowledge of entrepreneurship and retail. I am a College Student majoring in Nursing. I am a self-motivated individual who aspires to be a leader. I graduated High School top of my class and am involved in volunteer work. I am a reliable, hard worker that prides herself on punctuality, good work ethic, and determination. I am able to handle work in a fast paced environment. Proven willingness to take on any task to support the team as well as help the establishment succeed.

SKILLS

● Communication Skills

● Trustworthy

● Tech Savvy

● Hardworking

● Determined

● Customer Service

EXPERIENCE

Catering Waitress

Kismet Catering Hall Bronx, New York

● Answered guest questions/concerns regarding nutrition information, preparation methods, and potential allergens.

● Maintained warm and professional demeanor while welcoming and directing event attendees to designated tables or venue areas. Replenished food and beverage items on buffet tables, seated dining tables, and dessert stations.

Reference: Jennifer Ortiz 347-***-****)

06/13/2016 - 09/11/19

SALES ASSOCIATE

American Signature Furniture Bear, Delaware/remote Sales

● Helped customers navigate the store, complete sales, and process returns.

● Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.

● Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.

● Boosted sales consistently, building attractive displays and effectively merchandising products.

11/14/19 – 12/12/20

Simon Eye associates

Patient service representative/Scheduler

Remote Sales consultant/Scheduler

●In charge of completing the registration process for patients at check-in and check-out. Registration consists of a brief patient interview, on-line entry of information into the computer system, also updating patient forms and obtaining signatures on releases.

●Updating patients billing and insurance information upon arrival

●Scheduling Appointments and ordering contact lenses.

EDUCATION

Our Savior Lutheran Church School, Bronx, New York

● High School Graduate

● Valedictorian

● Honorary Student

Mercy College

● Business Student

Delaware Technical Community College

● Nursing Student

Voluntary work

· Soup Kitchen

· Local Food pantry/deliver food weekly to locals in Middletown Village

Contact this candidate