Admissions Specialist Resolution

Elizabeth L. Weaver

***** ********* **., **** ****, MI 48134 313-***-****

adpwq8@r.postjobfree.com

OBJECTIVE

To acquire a position which would allow me to utilize the skills I have learned in the Military, business and medical insurance fields. I am looking for an integrated customer oriented position. EMPLOYMENT HISTORY – SKILLS PROFILE

Brose

Production and Shipping Inspection

June 2018 to June 2020

Roadrunner LLC

Vehicle Transporter

March 2016-May 2017

● Transported vehicles to dealers and customers.

Genpact

Customer Service Representative

June 2015-February 2016

● Answers phone calls from people

● Assisted customers with their orders to ensure they

● University of Michigan, MCare Resolution Specialist 9/1/1998 – 1/1/2005

● Resolved billing and referral issues between MCare and U of M personnel; by interacting with the contracting, configuration, credentialing and database departments.

● Resolved escalated issues from the United Auto Workers Union (UAW) account representatives.

● Investigated and resolved ongoing balance billing issues for the U of M members.

● Investigated and documented high-dollar claim issues for dialysis, anesthesia and ambulance providers. Improved relations with providers who were frustrated over long-standing, unresolved issues.

● Resolved chronic payment issues for high-profile providers such as Byron Road Medical Center, Great Lakes Anesthesia, Oakwood Hospital System and Huron Valley Ambulance. Blue Cross Blue Shield of Michigan Customer Service Representative 7/1/1998 – 9/1/1998

● Resolved issues for Blue Cross Blue Shield of Michigan Federal Employee Program members and providers using database and written resources.

● Entered claims from hospitals and providers.

Blue Cross Blue Shield of the NCA Customer Service Representative 3/1/1997 – 6/1/1998

● Handled Federal Employee Blue Cross Blue Shield of the National Capital Area’s member’s questions, correspondence, and inquiries concerning their health insurance benefits.

● Maintained 100% quality and timeliness ratings.

Automated Health Systems, Inc. Administrative Assistant 2/1/1996 – 3/1/1998

● Worked directly with the Project Manager, establishing a new Government mandated HMO system for the State of West Virginia Healthcare initiative.

● Managed all office personnel and office administrative functions.

● Acted as on-site health benefit administrator for the employees.

● Developed and managed a phone report system for tracking purposes.

● Developed and maintained a phone reporting system for all incoming phone calls to the Customer Service Department.

● Developed and maintained a database system for all enrolled members of the project, also tracking enrollment statistics.

Eastern New Mexico University Admissions Specialist 6/1/1993 – 6/1/1995

● Managed all written and verbal correspondence and inquiries regarding the University.

● Distributed scholarships based on State and University criteria.

● Supervised 8 student employees through the work study program. United States Air Force AGE Technician 10/18/1989 - 10/7/1992

● Aerospace Ground Equipment Technician

EDUCATION

Earned an Associate Degree from the Community College of the United States of the Air Force. Completed 52 hours towards a Bachelor of Science Degree at Eastern New Mexico University. Received High School Diploma from Romulus High School, Romulus, Michigan.

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