Jesus Crespo-Rodriguez Jr
Winter Park, FL
adpwoo@r.postjobfree.com
Work Experience
Customer Service Representative
**-* ******* - ********* *******, FL
September 2020 to February 20:
0
+ Open and maintain customer accounts by recording account information
+ Resolve product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution
+ Maintain financial accounts by processing customer adjustments
+ Recommend potential products or services to management by collecting customer information and
analyzing customer needs
+ Prepare product or service reports by collecting and analyzing customer information
* Contribute to team effort by accomplishing related results as needed
+ Manage large amounts of incoming calls
+ Generate sales leads
+ Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
+ Provide accurate, valid and complete information by using the right methods/too!s
+ Meet personal/team sales targets and call handling quotas
+ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow
up to ensure resolution
+ Keep records of customer interactions, process customer accounts and file documents
+ Follow communication procedures, guidelines and policies
* Go the extra mile to engage customers
+ Resolve customer complaints via phone, email, mail or social media
+ Use telephones to reach out to customers and verify account information
+ Greet customers warmly and ascertain problem or reason for calling
+ Cancel or upgrade accounts
+ Assist with placement of orders, refunds, or exchanges
+ Advise on company information
+ Take payment information and other pertinent information such as addresses and phone numbers
* Place or cancel orders
+ Answer questions about warranties or terms of sale
+ Act as the company gatekeeper
+ Suggest solutions when a product malfunctions
+ Handle product recalls
+ Attempt to persuade customer to reconsider cancellation
+ Inform customer of deals and promotions
+ Sell products and services