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Casselberry, FL, 32707
January 12, 2022

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Jesus Crespo-Rodriguez Jr

Winter Park, FL


Work Experience

Customer Service Representative

**-* ******* - ********* *******, FL

September 2020 to February 20:


+ Open and maintain customer accounts by recording account information

+ Resolve product or service problems by clarifying the customer's complaint; determining the cause of

the problem; selecting and explaining the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution

+ Maintain financial accounts by processing customer adjustments

+ Recommend potential products or services to management by collecting customer information and

analyzing customer needs

+ Prepare product or service reports by collecting and analyzing customer information

* Contribute to team effort by accomplishing related results as needed

+ Manage large amounts of incoming calls

+ Generate sales leads

+ Identify and assess customers’ needs to achieve satisfaction

* Build sustainable relationships of trust through open and interactive communication

+ Provide accurate, valid and complete information by using the right methods/too!s

+ Meet personal/team sales targets and call handling quotas

+ Handle complaints, provide appropriate solutions and alternatives within the time limits and follow

up to ensure resolution

+ Keep records of customer interactions, process customer accounts and file documents

+ Follow communication procedures, guidelines and policies

* Go the extra mile to engage customers

+ Resolve customer complaints via phone, email, mail or social media

+ Use telephones to reach out to customers and verify account information

+ Greet customers warmly and ascertain problem or reason for calling

+ Cancel or upgrade accounts

+ Assist with placement of orders, refunds, or exchanges

+ Advise on company information

+ Take payment information and other pertinent information such as addresses and phone numbers

* Place or cancel orders

+ Answer questions about warranties or terms of sale

+ Act as the company gatekeeper

+ Suggest solutions when a product malfunctions

+ Handle product recalls

+ Attempt to persuade customer to reconsider cancellation

+ Inform customer of deals and promotions

+ Sell products and services

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