Desktop Support Software Developer

Summary

As a graduating senior of Shaw University, I will utilize my skills in information technology, and Front-End Development to optimize my role as a Software Developer. I will broaden my Skills in Information Technology to further understand Cyber Security, and Infra support to be a constantly advancing Technologist. My end goal will be to be a successful software developer/engineer so that in the future I can advance to other roles in the technology industry.

RELEVANT EXPERIENCE

Information Technology Support Analyst July 2020- Present

Howard Technologies & Solutions

Raleigh, NC

Create website layout/user interface by using standard HTML/CSS practices

Gather and refine specifications and requirements based on Client/Stakeholders needs

Creating Photo-shop Design File (PSDs) for visual layout of web pages and converting designs into HTML and CSS

Shaw University Internship July 2018- Present

Department of Science

Raleigh, NC

Working an Open-Source Technology Environment/ Project Implementation/Management

Exploring the components of the Linux OS Raspberry Pi Computer/Camera, and PIR Sensor

Coding a Project in Python to create a wildlife Sensor to monitor Aquarium Systems and Breading

Tier 2 Desktop Support Technician Internship May 2017- August 2017

Office of the Governor/NC Department of Information Technology

Raleigh, NC

Actively Managed and supported Desktop/Laptops/Tablets/Printers Managing 4000 Endpoints Statewide

Managed O365, MS, Microsoft SCCM, also EADS Domain Ad Support

Configured McAfee Cybersecurity encryption, along with VPN, and Cisco Network configurations

EDUCATION

Shaw University, B.S. Computer Information Systems, Minor, Computer Science [May 2022]

New Apprenticeship Boot-camp, Information Technology [October 2021/ December 2021]

Certifications

Google IT Support Professional Learner [September 2021/Present]

Service Now System Admin Certification Learner [October 2021/Present]

Certified Information Systems Security Professional [October 2021/ Present]

TECHNICAL SKILLS & BUSINESS PROFICIENCIES

Coding with HTML, CSS, JAVA, PYTHON, Angular Java Script

Assist with repairing Software/Hardware on laptops, and desktop, also Asset management

Worked in a full Microsoft Environment, SCCM, 365, etc.

Manual Drive mapping, Computer Configurations, as well as Software Configuration/Networking

Knowledge of OS API/SDK/Graphical Interface configurations/updates

Experienced in open-source Linux/Android technologies Project management/Development

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