Team Assistant Loan Specialist
Resume:
EMELDA VILLASEÑOR
****************@*****.***
PROGRAMS/ APPLICABLE SKILLS
- Fluent in Spanish - Microsoft Office - Mdocs - Colleague desktop - QSG tracker
-MART software -Middleoffice - Customer Service
EDUCATION
Richard J. Daley College 2019 - Current
Cristo Rey Jesuit High School High School Diploma- June 2018
EXPERIENCE
The Federal Saving Bank Chicago, IL July 2021-October 2021
●Loan Specialist
●Translated Mortgage Documents
●Processed first time over the phone payments
●DMI Mortgage statements
●Loan Transfer documents forwarded to borrowers
●Created Notice of Transfer Letters
●Escalation Tracker
●Loan Servicing Inbox
●ACH Forms
●Pay off Request
Salerno’s Pizza of Oak Park Oak Park, IL
June 2020 - April 2021
● Front Desk
● Cashier
● Hostess
Chicago Midway Airport Chicago, IL
October 2019- January 2020
● PSA
● Bridge Coordinator Lead
● Customs Lead PSA
● Assisted & Cared for Passengers
Little Village Martial Arts Chicago, IL
September 2014- August 2018
● Receptionist
● Help set up automatic payments
● Set up appointments
● Welcomed incoming students
● Registered new students
● Assistant Instructor
● Fight Team Assistant Coach
Marsh & McLennan Companies Chicago, IL
Paid Intern August 2016-August 2018
● Audits on policies
● Initiated Schedules of Insurance
● Initiated Certificates of Insurance
● Assisted Producers with expense reports
● Loss Runs
● Translated “Foreign Package Policies” for Clients
● QSG Casualty
● Policy Checking - Middle Office
● Saved Policies, Endorsements, Quotes and Binders in MDocs
Chicago Volunteer Legal Services
Chicago, IL
Intern
August 2015-June 2016
● Assisted Spanish speaking clients
● Translated during court cases
● Scheduled Client meetings
● Child care room
● Criminal record files from Richard Daley Center
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