Marlo U. De Los Reyes

Current Address: Al-Keesah Doha, Qatar

Phone No.: +974********

Mobile No.: +974********

Email Add: adpwnv@r.postjobfree.com

PERSONAL INFORMATION:

Permanent Address

: Legarda St. Brgy. Madasigon Molave, Zamboanga del Sur

Birthdate

: July 17, 1983

Birth Place

: Mabini St. Molave Zamboanga del Sur

Height

: 5’5 ft.

Weight

: 158 lbs.

Sex

: Male

Civil Status

: Single

Religion

: Roman Catholic

Nationality

: Filipino

BENEFICIARY:

Beneficiary Name

: Mr. Marlon R. De Los Reyes

Relationship

: Father

Permanent Address

: Legarda St. Molave Zamboanga del Sur

Tel. No.

: +63-950*******

DEPENDENTS:

Father: Mr. Marlon R. De LOS Reyes

Birthday: February 06,1959

Birth Place: Molave, Zamboanga del Sur

Civil Status: Married

Occupation: Antenna Technician

Mother: Mrs. Marivic B. Umpad

Birthday: July 14,1965

Birth Place: Molave, Zamboanga del Sur

Civil Status: Married

Occupation: Housewife

BROTHERS / SISTERS

Brother: Aldene Rex U. De Los Reyes Birthday: May 06, 1987

Birth Place: Moave, Zamboanga del Sur

Civil Status: Single

Occupation: Motorcycle Driver

Sister: Ruby Mae Olalo Birthday: May 26, 1988

Birth Place: Molave, Zamboanga del Sur

Civil Status: Married

Occupation: Sales Clerk

EDUCATIONAL BACKGROUND

Elementary Year (From-To)

School: Molave Regional Pilot School 1990-1996

Address: Molave, Zamboanga del Sur

Secondary

School: Molave Vocational Technical School 1996-2000

Address: Mabini St. Molave, Zamboanga del Sur

College

Course: BS Electronics & Communication Eng. 2000-2004

School: University of the Visayas

Address: Colon St. Cebu City

EMPLOYMENT HISTORY

Position: Food Server Supervisor

Company: Seventy West Restaurant and Cafe

Address: Palazzo Bridge St. Bldg.7 Qanat Quarter The Pearl Doha Qatar

Date: September 20, 2017- Up to Present

Job Description / Duties and Responsibilities:

•Greet and escort customers to their table. Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies). Prepare tables by setting up linens, silverware and glasses

•Inform customers about the day’s specials. Offer menu recommendations upon request. Up-sell additional products when appropriate

•Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization .Communicate order details to the Kitchen Staff.

•Serve food and drink orders. Check dishes and kitchenware for cleanliness and presentation and report any problems.

•To have employment with reputable company that offers me a consistently positive environment to sustained and applied my experience for the benefits of the company and to boost my personality and my interpersonal skills to achieve goals of a company that focuses on to make use of customer satisfaction and customer experience.

•Arrange table settings and maintain a tidy dining area. Deliver checks and collect bill payments.

•Carry dirty plates, glasses, and silverware to kitchen for cleaning. Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

•Follow all relevant health department regulations. Provide excellent customer service to guests

•Educates customers by presenting and explaining the coffee drink menu; answering questions.

•Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

•Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso, lungo, cafe latte, and cappuccino.

•Generates revenues by attracting new customers; defining new and expanded services and products.

•Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

•Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

•Maintains safe and healthy work environment by following organization standards and sanitation regulations.

•Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.

•Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Position: Restaurant Supervisor

Company: Group Ten Co. W.L.L ( Franchise of Chowking Qatar )

Address: Lulu Mall 2nd Flr. Alkhor, Qatar

Date: November 23, 2009- April 21, 2017

Reason for Leaving: Finish Contract

Job Description / Duties and Responsibilities:

•Oversee all front and back of the house restaurant operations

•Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

•Maintain quality control for all food served

•Analyze staff evaluations and feedback to improve the customer’s experience

•Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

•Oversee health code compliance and sanitation standards

•Seek ways to cut waste and decrease operational costs

•Generate weekly, monthly, and annual reports

•Train new employees and provide ongoing training for all staff

•Attend quarterly P&L meetings

•To assign or in charge from day to day supervisor of all designated areas.

•To listen and understand the needs of customer.

•Receiving and inventory the delivery from the supplier.

•Guiding all staff during operation.

•Handling customer service in terms of sales.

•Monitoring all the sales report.

•Proper endorsement of money and sales report.

•To take a daily inspection around and to ensure all maintain cleanliness in every area

•To take in charge all of the duties and responsibilities in an operation.

EDUCATIONAL BACKGROUND

•Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks.

Position: Service Crew

Company: Fresh N’ Famous Foods Inc. Chowking Fuente

Address: Fuente Osmeña Branch Cebu City

Date: February 17, 2006 –June 29, 2009

Reason for Leaving: Deployment Bound to Qatar

Job Description / Duties and Responsibilities:

To process cash, check, and credit card payments using cash registers and digital systems.

Respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed.

To use various selling techniques to suggest additional purchases and upsell to customers.

To ensure and to keep work areas, such as food preparation areas, and customer areas clean and organized.

Monitor all stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.

Always greet customers who enter the business and answer phone calls from customers.

To assist with food prep and cooking to fill customer orders.

To serve food to customers.

TRAININGS / SEMINARS ATTENDED

Training Center: AHB Chowking Qatar

Duration: May 30, 2015

Address: Lulu Mall 2ND Floor Alkhor, Qatar

Title: Basic Food Safety 01

Training Center AHB Chowking Qatar

Address: Lulu Mall 2ND Floor Alkhor, Qatar

Title: Basic Food Safety 02

Duration: October 25, 2016

SPECIAL SKILLS / INTERESTS

•Skilled in food preparation.

•Skilled in major relevant computer applications like MS Word, MS Excel.

•Well-versed in oral and written English and Filipino.

•Telephone Skills

CHARACTER REFERENCES

Name: Mrs. Mary Grace Heyrosa Dichos

Position: Area Manager

Company: Fresh N Famous Inc. Chowking Cebu

Contact No: +63-928*******

Name: Mr. Frande Echavez

Position: Operation Manager

Company: Seventy West Restaurant/ BPO Company Qatar

Contact No: +974-********

Name: Mr. Crisostomo Del Rosario

Position: Store Manager

Company: Chowking Qatar

Contact No: +974-********

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