Salon Spa
Resume:
Diana Graham
**** ******** **** *** ****, Atlanta, GA 30308
H: 404-***-**** ***********@*****.***
Accomplished sales professional who excels at working with customers and ensuring all expectations are met. Dedicated to identifying the needs of customers promptly to recommend products and services to them enabling the business to grow. Hard working, able to
provide prompt and courteous services to the guest, with a winning
work ethic and desire to succeed.
SKILLS
●Self-motivated
●Strong verbal communication
●Powerful negotiator
●Data management
●Conflict resolution
●Extremely organized
WORK HISTORY
Nubiance Salon & Spa
Salon Coordinator/ Manager // Atlanta, GA // February 2012 to June 2018
●Upsold salon products and services to customers through effective communication and successful marketing methods.
●Handled all payments and refunds, making sure that charges and correct tax were applied.
●Maintained the client waiting area, ensuring that it was kept clean at all times.
●Scheduled appointments by phone, email and in person and recommended additional services.
●Greeted patrons when they arrived at the salon, offering them prompt, courteous service.
●Remained polite when speaking with difficult guests on the phone.
●Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
●Anticipated spa and salon guest concerns and addressed them immediately.
●Performed inventory and restocking assignments as necessary.
Nesya Salon and Spa 314 Buckhead Ave, Atlanta Ga 30318
Salon Coordinator // Atlanta, GA // July 2003 to January 2012
●Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
●Greeted patrons when they arrived at the salon, offering them prompt, courteous service.
●Handled all payments and refunds, making sure that charges and correct tax were applied.
●Upsold salon products and services to customers through effective communication and successful marketing methods.
●Promoted salon-exclusive products to increase retail sales.
●Anticipated spa and salon guest concerns and addressed them immediately.
●Worked with clients of all types to increase profile and status through effective styling.
●Inventoried, ordered and stocked salon product line.
●Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
●Performed inventory and restocking assignments as necessary.
●Handled guest complaints calmly and professionally.
Salon Ramsey
Salon Coordinator // Atlanta, GA // March 1999 to July 2003
●Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
●Greeted patrons when they arrived at the salon, offering them prompt, courteous service.
●Upsold salon products and services to customers through effective communication and successful marketing methods.
●Handled all payments and refunds, making sure that charges and correct tax were applied.
●Worked with clients of all types to increase profile and status through effective styling.
●Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
●Anticipated spa and salon guest concerns and addressed them immediately.
●Communicated effectively with management concerning important customer issues.
●Handled guest complaints calmly and professionally.
●Remained polite when speaking with difficult guests on the phone.
●Maintained a solid knowledge base of all spa and resort products and services.
EDUCATION
Associate of Arts - Technical competence, data management applications, Ms Office tools to miantain booking and payments records appointments and attendance
Augusta Technical College // Augusta, GA // 1996
DIANA GRAHAM
My personal hobbies includes: Reading, Shopping, Dancing, Vacationing, Volunteering to different causes.
DIANA GRAHAM
Name: Diana Graham
Sex: Female
Marital Status: Single
Nationality: African American
Date of Birth: 7-1-78
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